Assistant General Manager

Wren Kitchens US•Yonkers, NY

12d•Onsite

About The Position

At Wren Kitchens we offer affordable luxury kitchens, proudly manufactured in the USA. We are more than just a kitchen manufacturer; we know that the kitchen is the heart of the home, where families gather, meals are shared, and memories are made. Our unprecedented growth in the USA means that we are actively seeking outstanding individuals to join our retail showroom teams. If you're passionate about making a difference, and thrive in a collaborative environment, then Wren Kitchens is the place for you. About The Role We are looking for a hand-on Assistant Manager to support the performance and day-to-day operations of the showroom. This role is responsible for driving sales performance, developing the team, and ensuring a consistently high-quality customer experience. You will work closely with the General Manager to deliver results, maintain operational standards, and step in where needed to support both customers and team members. You will stay close to the day-to-day operation, leading from the front on the showroom floor and ensuring targets, service standards, and processes are consistently delivered. You will play a key role in driving showroom revenue, improving team performance, and contributing to the overall success of the business. This is a fast-paced, customer-facing environment where priorities can shift quickly, requiring a proactive, solutions-focused leader who is comfortable balancing sales, people, and operational responsibilities.

Requirements

Proven experience in a retail or sales leadership role, ideally within a high-value or commission-based environment
Experience supporting and developing a team to consistently achieve and exceed sales targets
Strong ability to lead from the front,driving performance while supporting team success
Confidence in handling customer escalations and resolving issues quickly and professionally
Track record of improving sales performance and holding teams accountable to KPIs
Strong commercial awareness, with the ability to identify opportunities to increase sales and improve results
Data-driven mindset, using KPIs and performance metrics to drive action and decision-making
Ability to work closely with the General Manager and contribute to overall showroom success
Flexibility to work evenings, weekends and holidays in line with retail trading hours
Ability to operate in a fast-paced environment and manage multiple priorities
Strong problem-solving and decision-making capabilities
Willingness to travel occasionally for training or regional meetings

Responsibilities

Leading from the front of the showroom floor, driving sales performance and supporting the team to achieve and exceed targets
Coaching and developing Designers to improve capability, confidence, and overall sales performance
Holding the team accountable for KPIs and identifying opportunities to improve results
Supporting the General Manager with recruiting, onboarding, and building a high-performing team
Taking ownership of the customer experience, ensuring every customer receives a consistent, high-quality design and sales journey
Stepping in to support complex customer situations quickly and professionally
Overseeing day-to-day showroom operations, ensuring standards, processes, and showroom presentation are consistently maintained
Monitoring individual and team performance, using data to drive action and improve outcomes
Partnering with the General Manager to implement initiatives that drive sales and operational efficiency
Ensuring compliance with all company policies and procedures

Benefits

$66,300 + uncapped commission (OTE $80,000)
Fully paid training and development program
Health, dental, and vision insurance
401(k) with company match
Paid time off and paid sick leave
Employee referral bonus program
Employee discount after one year of service
Ongoing training and development, including structured onboarding
Clear career progression opportunities
High-growth business with strong leadership visibility and opportunity to make an impact