Assistant General Manager

Destination Hospitality LLC • Steamboat Springs, CO

4h • $60,000 - $80,000

About The Position

The Assistant General Manager (AGM) is a hospitality leader, culture carrier, and operational partner to the General Manager. This role exists to ensure that every guest experience reflects the Destination Hospitality standard—where guests think, “This. This is the only place in the world I want to be right now.”

In partnership with, and in the absence of, the General Manager, the Assistant General Manager oversees front-of-house operations, service execution, team development, and financial stewardship. The AGM leads from the floor, coaches with intention, and upholds the culture by modeling professionalism, warmth, accountability, and genuine hospitality in every interaction.

Requirements

• Previous leadership experience in an upscale or high-volume hospitality environment preferred.
• Strong interpersonal, communication, and organizational skills.
• Ability to lead calmly and confidently in fast-paced, high-pressure environments.
• Financial literacy and comfort reviewing labor, sales, and cost metrics.
• Commitment to excellence, hospitality, and team development.
• TIPS certification required (or ability to obtain).

Responsibilities

• Lead and supervise front-of-house operations during service, ensuring service standards, cleanliness, organization, and guest flow are executed at the highest level.
• Act as Manager on Duty in the absence of the General Manager.
• Conduct daily lineups, pre-shift communication, and service execution with clarity and purpose.
• Foster strong communication and collaboration between front-of-house and back-of-house teams.
• Maintain compliance with all Destination Hospitality policies, procedures, safety standards, and local/state/federal regulations.
• Serve as a visible leader on the floor, supporting the team wherever needed during service.
• Monitor daily sales performance, labor, and cost controls using the POS, scheduling technology, and their reporting tools.
• Assist in achieving labor and cost-of-goods targets through thoughtful purchasing, scheduling, staffing decisions, sales techniques, inventory management, and real-time labor management.
• Generate and post staff schedules in a timely manner and consistent with operational needs, and pre-communicated expectations with team members; maintain basic fluency and accountability within the scheduling system.
• Assist with inventory management, ordering, receiving, and cost awareness.
• Accurately manage cash handling, daily reconciliations, and financial documentation.
• Participate in monthly manager meetings and contribute to financial discussions and operational improvements.
• Complete required administrative paperwork including payroll reports, invoices, disciplinary documentation, and workers’ compensation forms.
• Deliver and uphold Destination Hospitality’s standard of genuine, personalized hospitality.
• Lead by example in creating warm first impressions, attentive table interactions, and memorable fond farewells.
• Anticipate guest needs, respond to non-verbal cues, and ensure service is matched to each guest’s energy and expectations.
• Investigate, resolve, and recover guest concerns with empathy, urgency, and ownership—turning challenges into opportunities.
• Build relationships with guests and maintain detailed guest profiles and preferences in OpenTable.
• Update and maintain daily menus in printed and digital formats.
• Act as a brand ambassador and spokesperson within the community and among guests.
• Embody and champion Destination Hospitality’s Mission, Vision, and Core Values in every decision and interaction.
• Create a positive, respectful, and inclusive work environment grounded in kindness, professionalism, and accountability.
• Assist in interviewing, hiring, onboarding, training, developing, and retaining front-of-house team members.
• Provide ongoing coaching, feedback, and performance evaluations—praising publicly and correcting privately.
• Hold team members accountable through fair, consistent, and timely disciplinary guidance when necessary.
• Support a culture of continuous learning, growth, and open feedback.
• Maintain grooming, appearance, and service standards through hands-on leadership and coaching.
• Complete thorough and accurate end-of-shift notes in the Manager Blogger.

Benefits

• Health insurance eligibility for full‑time management: pre‑tax employer contribution up to $125 per pay period; medical, dental, vision, and accident plans available
• Paid time off: up to 80 hours PTO accrued per 2,080 hours worked during the first year, up to 120 hours of PTO accrued the second year, and increasing to up to 160 hours per year after 5 years of service ; paid sick leave per Colorado law
• Tuition reimbursement up to $1,000 for pre‑approved, industry‑related coursework
• DH Dining Discounts and Comp Privileges
• Catamount Club Employee Privledges

What This Job Offers

• Career Level: Manager
• Education Level: No Education Listed