Assistant General Manager - Courtyard Loma Linda
About The Position
COURTYARD LOMA LINDA IS CURRENT SEEKING AN ASSISTANT GENERAL MANAGER WHICH WILL EMBODY THE HOTELS’ LEADERSHIP CULTURE—SUPPORTING THE TEAM WITH INTEGRITY, FOSTERING ACCOUNTABILITY, AND ENSURING EVERY GUEST INTERACTION REFLECTS OUR WINGS OF EXCELLENCE VALUES. YOU ARE THE CO-PILOT IN OUR MISSION TO SOAR TO SUCCESS. This leader supports the General Manager in all aspects of Hotel & Bistro operations, including guest services, housekeeping, F&B, maintenance, and sales. This role provides leadership, coordination, and accountability across departments to ensure operational excellence and guest satisfaction consistent with the Hotels’ standards.
Requirements
- Bachelor’s degree in hospitality management or related field preferred.
- Minimum 3 years of progressive hotel leadership experience required.
- Recent experience with multiple hotel departments: front office, housekeeping, F&B.
- Strong analytical, leadership, and interpersonal communication skills.
- Proficiency with Microsoft Office and hotel management systems.
- Flexible schedule required, including nights, weekends, and holidays.
- Will support company standards and Hotel culture.
- Professional appearance and compliance with the Hotels grooming standards required.
Nice To Haves
- Previous cooking skills highly preferred.
Responsibilities
- Support the General Manager in daily operations and management decisions.
- Oversee front desk, housekeeping, and maintenance operations to ensure smooth coordination.
- Manage Bistro F&B Operations with Kitchen Supervisor
- Assist in enforcing hotel policies, procedures, and brand standards.
- Participate in property inspections and ensure brand compliance.
- Provide leadership, coaching, and accountability for department supervisors and team members.
- Support hiring, onboarding, and ongoing training programs to develop high-performing teams.
- Foster a culture of ownership, collaboration, and professionalism.
- Ensure service recovery procedures are followed to maintain high guest satisfaction.
- Assist in budget management, cost control, and financial reporting.
- Analyze operational performance metrics to identify opportunities for improvement.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
