Assistant General Manager

Up Campus Management LLC•Minneapolis, MN

just now•Hybrid

About The Position

Up Campus Management is hiring an Assistant General Manager to support operations at Fieldhouse Dinkytown, a high-profile student housing community located near the University of Minnesota. This role plays a central part in supporting financial performance, leasing strategy execution, and day-to-day property operations while helping maintain a strong resident experience and team culture. The Assistant General Manager serves as a key operational partner to the General Manager and steps into leadership responsibility when needed. This is an excellent opportunity for someone with strong lease-up and stabilized student housing experience who enjoys working across operations, financial performance, leasing strategy, and team coordination. The Assistant General Manager supports all aspects of property operations, including financial tracking, leasing performance, resident relations, vendor coordination, and compliance with company policies and local requirements. This role reports to the General Manager and collaborates closely with onsite staff, accounting partners, and maintenance leadership to ensure the property meets operational and occupancy goals. The role is accountable for supporting financial accuracy, maintaining delinquency performance standards, ensuring strong leasing execution, and helping uphold brand and service expectations across the community.

Requirements

Bachelor’s degree and/or relevant student housing industry experience preferred
Multiple years of experience supporting new development lease-ups, including at least one lease-up community over 600 beds preferred
Experience working within the Minneapolis student housing market or a comparable Big Ten university market preferred
Strong working knowledge of Entrata or similar property management systems
Experience supporting operations within stabilized student housing communities
Ability to interpret financial performance data and support operational decision-making

Nice To Haves

Highly organized and detail-oriented
Comfortable working across leasing, operations, and financial coordination
Strong written and verbal communicator
Able to build effective working relationships with residents, vendors, and team members
Data-informed and adaptable in a fast-paced student housing environment

Responsibilities

Support monthly variance reporting and assist with explanations tied to operating budget performance
Partner with accounting to ensure accurate financial statements, accruals, and expense coding
Monitor property expenses including maintenance costs, utilities, taxes, insurance, and vendor invoices
Ensure invoices are reviewed and submitted in a timely manner
Support delinquency management and help maintain average delinquency below 2%
Maintain accurate resident account documentation and notes within Entrata
Support eviction processing and notices in compliance with state and local law
Oversee damage inspection documentation and ensure charges are properly applied to resident ledgers
Support execution of the final move-out (FMO) process and security deposit reconciliation in accordance with applicable law
Maintain professional and responsive communication with residents, including during complex conversations
Ensure compliance with company policies, procedures, and regulatory requirements
Help maintain consistent presentation standards across the community
Assist with development and execution of leasing and marketing strategy
Conduct property tours and support leasing activity as needed
Review traffic performance and identify leasing objections and conversion opportunities
Monitor leasing funnel performance including: traffic-to-lead conversion, lead-to-tour conversion, and tour-to-lease conversion.
Maintain accurate leasing documentation and reporting within Entrata
Support supervision and development of onsite staff
Help foster a collaborative and inclusive team culture across departments
Maintain strong vendor relationships and support timely invoice processing
Partner with the General Manager on special projects and operational initiatives