Assistant General Manager

Great Wolf Lodge•Bloomington, MN

5d•$130,000 - $140,000

About The Position

At Great Wolf, the Assistant General Manager (AGM) is more than a right hand to the General Manager—they’re a key driver of strategic execution, operational excellence, and future lodge leadership. This role is designed as a succession role for the General Manager position, providing immersive, hands-on experience across all aspects of lodge operations and leadership. Reporting directly to the General Manager, the AGM serves as an influential cross-functional leader with responsibility for overall lodge performance. While the role does not include direct reports, it requires a high degree of leadership, partnership, and accountability to deliver results through department heads and their teams. The AGM regularly acts as Manager on Duty (MOD) for multiple shifts per week, stepping in as the senior-most leader onsite and managing real-time decision making across all areas of the lodge. They are instrumental in driving key KPIs— including targeted flow, GOP, labor efficiency, training compliance, and guest satisfaction—while representing the lodge in community engagement efforts and brand-building initiatives. Join our Pack: •Grow your career: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels •Great Perks: Take advantage of exclusive perks for you, your family, and friends – including discounted vacations and employee referral incentives •Learn While You Earn: Gain access to Great Wolf University for on-the-job training, functional, and leadership training •Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund •Celebrate Your Uniqueness: Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized.

Requirements

Associate’s degree in Hospitality, Business, or related field; or equivalent combination of education and experience
Minimum 5 years of leadership experience in hospitality at a department or division director level
Minimum 2 years of experience managing financial performance including budgeting, forecasting, and margin improvement
Leadership experience in two or more operational departments
Demonstrated proficiency in Microsoft Office suite
Successful completion of criminal background check and drug screen
Willingness and ability to relocate to multiple Great Wolf Lodge locations

Nice To Haves

Strong financial acumen with experience driving GOP, targeted flow, and labor efficiency
Proven ability to lead through influence and partnership without direct authority
Track record of developing high-performing teams and achieving operational excellence
Strategic thinker with strong problem-solving skills and attention to detail
Enthusiastic and positive energy with a hands-on, roll-up-your-sleeves leadership approach
Deep commitment to guest satisfaction, team success, and community engagement
Eager to grow into a General Manager role within Great Wolf Lodge

Responsibilities

Serves as Manager on Duty (MOD) for multiple shifts each week, with full accountability for lodge operations, guest experience, and team performance during those times
Acts as a strategic partner to the General Manager and plays a key role in succession planning and leadership continuity
Provides operational guidance and cross-functional leadership across all departments, including Guest Services, Housekeeping, Food & Beverage, Aquatics, Retail, and Attractions
Partners with Directors to achieve performance objectives, especially in financial metrics (targeted flow, GOP), labor management, training compliance or other key organizational initiatives
Serve as interim leader when there are vacancies for Director or Manager roles within the lodge as needed, ensuring continuity of operations, team leadership, and guest experience.
Collaborates on hiring, onboarding, scheduling, coaching, and performance improvement efforts across the lodge
Champions a high-performance, guest-centric culture while ensuring adherence to brand standards, legal compliance, and safety protocols
Helps develop and manage the annual operating budget; monitors variances and supports corrective actions as needed
Enhances guest loyalty by fostering exceptional service, ensuring resolution of escalated concerns, and reinforcing brand values
Leads the lodge’s community engagement and charitable giving initiatives, acting as a brand ambassador in local partnerships and events
Facilitates weekly Director meetings and ensures alignment, accountability, and follow-through on key initiatives
Invests in personal leadership development and stays informed on hospitality trends and innovations to prepare for future advancement