Assistant General Manager_MKE Airport_Vino Volo Restaurant and Market

The Paradies Shops•Milwaukee, WI

27d

About The Position

The Assistant Restaurant Manager (AGM) plays a vital role in supporting the General Manager in overseeing the daily operations of our restaurant. The AGM is responsible for managing staff, ensuring customer satisfaction, maintaining high food quality standards, and optimizing financial performance. This position is ideal for a dynamic leader with a passion for the restaurant industry and a commitment to excellence.

Requirements

Proven experience, 2+ years, in restaurant management or a similar role.
Strong leadership and team management skills.
Excellent customer service and communication abilities.
Solid understanding of restaurant operations and financial management.
Knowledge of health and safety regulations in the food service industry.
Ability to work flexible hours, including evenings, weekends, and holidays.

Responsibilities

Assist in hiring, interviewing, and onboarding new staff.
Set job expectations and provide ongoing feedback and performance reviews.
Train and develop staff, coaching entry-level managers and team members on proper service techniques.
Resolve customer complaints promptly and professionally.
Ensure a positive dining experience by maintaining high service standards.
Control labor costs and minimize food waste.
Balance the budget and develop strategies to increase sales and reduce costs.
Schedule shifts and assign table sections to waitstaff.
Ensure compliance with operational standards, company policies, and laws.
Enforce health and safety regulations, including proper food handling and sanitation procedures.
Maintain accurate inventory records and place orders for ingredients, utensils, and equipment.
Research new suppliers and negotiate prices to ensure cost-effective purchasing.
Oversee the opening and closing procedures, ensuring the restaurant is clean and orderly.
Complete accident reports and address maintenance issues promptly.