Assistant General Manager

TownePlace Suites by Marriott in Downtown Lawrence-posted 10 days ago
Full-time • Mid Level
Lawrence, KS
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The Assistant General Manager is responsible for coordinating all hotel operations as directed and provides direct support to the General Manager. An ideal candidate must possess extensive knowledge of hotel operations and a positive attitude. The Assistant General Manager must be able to train and motivate associates to perform to the best of their abilities. To perform this job successfully, you must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Assign duties to staff and monitor performance to ensure adherence to hotel policies and established operating procedures.
  • Train and develop staff to meet performance and service standards.
  • Assist in hiring hotel staff and complete new hire documentation.
  • Support team members to ensure daily workloads are achievable and completed by the end of each shift.
  • Assist with employee scheduling and timecard maintenance.
  • Review employee performance and assist in conducting personnel actions, including disciplinary measures and terminations.
  • Maintain accurate records, including but not limited to: cash flow sheets, direct bill accounts, credit card receipts, registration and reservation cards, tips and gratuities.
  • Conduct or assist in conducting department meetings.
  • Ensure compliance with all franchise and company policies and procedures.
  • Assist in resolving guest complaints and employee issues promptly and professionally.
  • Provide shift coverage in all departments as scheduled by the General Manager.
  • Perform the functions of the General Manager in their absence.
  • Complete all other duties as assigned.
  • Must have a valid Driver's License.
  • Hotel Management, General Business or Marketing degree preferred.
  • Previous experience as a Select-Service or Extended-Stay General Manager preferred.
  • Five plus years hotel or management experience preferred.
  • Three plus year’s food and beverage experience in a hotel preferred.
  • Or equivalent combination of education and experience.
  • Lightspeed, ProfitSword, and MICROS experience strongly preferred.
  • Affordable health insurance with employer premium contributions offered to all full-time associates
  • Wide range of benefit options (medical, dental, vision, accident, critical illness, life) offered to all full-time associates
  • Paid Time Off (PTO) available to full-time associates
  • Exclusive discounts at Marriott Hotels for all associates
  • Bonus potential
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