Assistant General Manager, Hope Lodge
About The Position
At the American Cancer Society, we're working to end cancer as we know it, for everyone. Our employees and 1.3 million volunteers are raising the bar every single day. We are a culture comprised of diverse backgrounds and experience, to better serve our communities. The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled. The Assistant General Manager supports the General Manager in providing operational leadership for the Hope Lodge. This role focuses on day-to-day operational oversight, guest relations, and administrative functions. The Assistant GM mentors team members, ensures compliance with ACS standards, and contributes to a welcoming and safe lodge environment.
Requirements
- Minimum Degree Required: High School Diploma or Equivalent
- 1-2 years of experience in nonprofit management, hospitality, or healthcare administration
- Strong communication and interpersonal skills
- Experience with office administration and payroll processes
- Ability to supervise, coach, and evaluate staff performance
- Proficiency in Microsoft Office Suite and reservation systems
- Strong organizational and problem-solving skills
Nice To Haves
- Preferred Degree: Coursework or certification in hospitality management or office administration
Responsibilities
- Support General Manager in overseeing daily lodge operations, including guest relations and administrative functions (30%)
- Supervise and Mentor Lodge Staff to deliver exceptional guest experiences (25%)
- Ensure compliance with ACS policies, training programs, and safety procedures (15%)
- Coordinate payroll, accounts payable, and office supply management (10%)
- Identify and implement operational process improvements to enhance efficiency (10%)
- Assist in occupancy management and guest satisfaction initiatives (10%)
Benefits
- ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills.
- Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
