Assistant General Manager

Wawa, Inc.•Bowling Green, KY

23h•Onsite

About The Position

As an Assistant General Manager (AGM), you are a hands-on leader crucial to daily operations, team development, and driving results. This role involves overseeing business performance and profitability, as well as leading the hiring, training, and growth of Customer Service Associates, making you central to the store's success.

Requirements

High School Diploma or GED equivalent
Flexible availability to work various shifts, including weekends, and holidays, to meet business needs
Strong background in store operations, including staffing, training, performance management, sales building, scheduling, and expense control
Ability to implement change and drive results through effective execution
Excellent communication, relationship building, and interpersonal skills

Nice To Haves

Proven leadership experience, ideally in food service or retail environments is a plus

Responsibilities

Ensure every customer leaves satisfied by gathering feedback, solving problems, and maintaining a smooth and friendly Wawa experience.
Execute quality and engaged training for Customer Service Associates to ensure they feel confident and capable of meeting Wawa’s safety, quality, and operational standards.
Support hiring, onboarding, coaching, recognizing, and motivating the team to consistently perform their best every day.
Coordinate schedules and daily tasks to keep operations running efficiently.
Monitor store performance—review reports, manage shrink, and identify opportunities for improvement.
Monitor trends and proactively collaborate with peers to develop action plans that drive optimal results.