Assistant General Manager

Marriott International•Glendale, AZ

31d

About The Position

Responsible for supporting all aspects of the operation including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment. Assists the General Manager in leading the team in the development and implementation of property-wide strategies. Verifies the implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations. Builds relationships with key customers and is involved in the sales process.

Requirements

High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

Responsibilities

Assisting the Operational and Financial Management of the Property
Verifying that all brand standards are being maintained in each area of the property.
Verifying that all team members meet or exceed all brand requirements.
Managing the operation of the all property departments.
Promoting both Guarantee of Fair Treatment and Open Door policies.
Verifying that a viable key control program is in place.
Maintaining current licenses and permits as prescribed by local, state and federal agencies.
Providing a safe working environment in compliance with OSHA/MSDS.
Managing all finance and accounting functions, including, but not limited to, accounts payable, accounts receivable, petty cash, payroll and ordering procedures, end of period, banking procedures and PAF's.
Reviewing financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
Complying with all corporate accounting procedures.
Performing required annual Quality audit with GM and RD.
Supporting the Management and Development of Departmental Teams
Staying readily available/approachable for all employees.
Extending professionalism and courtesy to employees at all times.
Leading by example demonstrating self-confidence, energy and enthusiasm.
Assisting/teaching team managers scheduling (using Scheduling Tool) against guest and hours/occupied room goals. Makes sure that staffing levels are appropriate to exceed guest expectations.
Setting clear performance expectations with the General Manager.
Assisting team supervisors with constructive coaching and counseling.
Soliciting feedback for continuous improvement.
Managing the Guest Experience
Extending professionalism and courtesy to guests at all times.
Motivating and encouraging staff to solve guest and employee related concerns.
Providing excellent customer service by being readily available/approachable for all guests.
Taking proactive approaches when dealing with guest concerns.
Assisting employees in understanding guests ever-changing needs and expectations, and how to exceed them.
Conducting Human Resource Activities
Verifying that orientations for new team members are thorough and completed in a timely fashion.
Taking proactive approaches when dealing with employee concerns.
Verifying that property hiring practices comply with I-9, and EEO requirements and strives for a culturally diverse work place.
Performing other duties as assigned and needed.