Assistant General Manager

Commonwealth Hotels•Cincinnati, OH

About The Position

The SpringHill Suites by Marriott Midtown Baldwin Center is seeking a Hotel Assistant General Manager to join our team! About Us: Working at the SpringHill Suites by Marriott Baldwin Center offers numerous benefits, including professional growth within the globally recognized Marriott brand, access to comprehensive training, and opportunities for career development. Associates enjoy competitive wages, benefits like health insurance and discounted hotel stays, and a supportive, team-oriented work environment. Why This Role? Working as a Hotel Assistant General Manager at the SpringHill Suites by Marriott Midtown Baldwin Center offers a rewarding opportunity to be part of a dynamic hospitality team. The Hotel Assistant General Manager allows you to be at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable experience from check-in to check-out.

Requirements

Ability to motivate, guide, and manage teams across different departments.
Delegation and conflict resolution skills to maintain a productive work environment.
Strong verbal and written communication for interacting with guests, staff, and upper management.
Active listening to understand and resolve guest or employee concerns effectively.
A guest-first mindset to ensure high levels of customer satisfaction.
Problem-solving and conflict management to address guest complaints diplomatically.
Understanding of budgeting, forecasting, and financial reporting.
Ability to analyze financial metrics and implement cost-saving or revenue-enhancing strategies.
Knowledge of hotel management software and systems (e.g., PMS, POS).
Familiarity with housekeeping, front office, food & beverage, and maintenance processes.
Multitasking ability to handle various operational tasks simultaneously.
Attention to detail and time management to prioritize and meet deadlines.
Quick thinking and decision-making under pressure to resolve operational or guest issues.
Analytical skills to identify and address inefficiencies in processes.
Flexibility to handle changing priorities and unexpected challenges in a fast-paced environment.
Emotional resilience to manage stress and maintain composure during high-pressure situations.

Responsibilities

Oversee daily hotel operations, ensuring all departments (front desk, housekeeping, food & beverage, maintenance) function efficiently and meet service standards.
Assist in hiring, training, and managing staff to ensure a motivated team that delivers an exceptional guest experience.
Handle guest complaints, resolve issues, and ensure customer satisfaction by maintaining high service standards.
Ensure compliance with health, safety, and regulatory requirements, including brand standards and company policies.
Collaborate with the sales to promote the property and increase occupancy and revenue.
Step into the General Manager’s role in their absence, making critical decisions and ensuring seamless operations.