Assistant General Manager

Related • Boston, MA

24d

About The Position

Related Rentals is hiring an Assistant General Manager (AGM) to help lead operations at one of our premier residential communities. As AGM, you’ll be the go-to person for residents, support day-to-day site operations, and work closely with the General Manager and property team. From service requests to financial tracking and community events, your role is all about creating a welcoming and well-run environment—and ensuring we deliver on our brand promise: “Expect More at Home.”
WHAT YOU’LL BE DOING AS AN ASSISTANT GENERAL MANAGER
Property Oversight: Ensure that the residential community maintains the highest standards of excellence. Oversee our Concierge team, service standards, and safety protocols, to ensure a well-maintained and secure environment for residents. Assists General Manager with indirect oversight of the Management Office team and Maintenance team.
Collaborative Leading: Lead and inspire a team of dedicated professionals, fostering a positive work environment that encourages growth, innovation, and teamwork. Provide guidance and support, ensuring everyone is aligned with the vision of delivering exceptional resident service.
Resident Interface: Build and maintain strong relationships with residents, actively listening to their needs and concerns. Serve as a trusted point of contact, promptly addressing inquiries, resolving issues, and anticipating their needs to enhance their living experience.
Customer Service: Makes introductory calls to all future residents prior to move-in and initiates face-to-face meeting with new residents to assure quality control and confirm satisfaction with service that was provided.
Communication: Ensure efficient and courteous response to all resident requests. Handles all resident complaints expeditiously, diplomatically and professionally. Provides resolution to resident problems and on-going resident relations.
Compliance: Maintains accurate files for all site administration, including: lease files, operational procedure files, work-order files, etc. Prepares and processes appropriate written communications, i.e., memos, letters, insurance incident reports, etc.
Financials: Collects and posts all resident rent payments and manages the accounts receivable process. Submits, reviews, and approves purchase orders as well as maintaining good relationships with vendors and contractors.
WHY YOU’LL LOVE IT HERE
Lots of paid time off (19+ days!) – we value your life outside of work.
Customizable total rewards package – pick from our medical, vision and dental options, along with our life insurance and an Employee Assistance Program
Financial wellness perks to set you up for success – such as 401(k), FSA & HSA, employer-paid life and AD&D insurance; paid leave & disability programs.
Mental health resources – such as counseling are available to our team members.
Fertility benefits – such as surrogacy, adoption assistance and more!
Paid time off to volunteer and we will match your charitable donations! We are a passionate team making real impact on the world!
Grow with us – learning & training programs; tuition & certification reimbursement; internal advancement opportunities are available…and so much more!

Requirements

• You have 1-3 years prior experience as an Assistant Property Manager or Assistant General Manager and 5 total years of experience in the multifamily industry.
• You are a results-oriented leader who demonstrates genuine care and concern for your team, vendors, and residents.
• You are committed to the mission of exceeding expectations and providing exceptional service to strengthen real estate value.
• You are a technology enthusiast proficient in leveraging technology tools and platforms including Microsoft Office, calendar management, our internal applicant database software (Yardi) and social media seamlessly.
• You have exceptional communication and interpersonal skills, enabling you to build rapport with ease among our team, residents and vendors.
• You have the ability to multitask and remain composed in a fast-paced environment.
• You bring it every day possessing a readiness to execute on whatever task is thrown your way with a combination of hard work, grit, and perseverance.
• You know the importance of doing the right thing - always, in all ways, even when no one's watching.
• You champion belonging, empowering people to be their best selves at work and at home.

Responsibilities

• Property Oversight: Ensure that the residential community maintains the highest standards of excellence.
• Oversee our Concierge team, service standards, and safety protocols, to ensure a well-maintained and secure environment for residents.
• Assists General Manager with indirect oversight of the Management Office team and Maintenance team.
• Collaborative Leading: Lead and inspire a team of dedicated professionals, fostering a positive work environment that encourages growth, innovation, and teamwork.
• Provide guidance and support, ensuring everyone is aligned with the vision of delivering exceptional resident service.
• Resident Interface: Build and maintain strong relationships with residents, actively listening to their needs and concerns.
• Serve as a trusted point of contact, promptly addressing inquiries, resolving issues, and anticipating their needs to enhance their living experience.
• Customer Service: Makes introductory calls to all future residents prior to move-in and initiates face-to-face meeting with new residents to assure quality control and confirm satisfaction with service that was provided.
• Communication: Ensure efficient and courteous response to all resident requests.
• Handles all resident complaints expeditiously, diplomatically and professionally.
• Provides resolution to resident problems and on-going resident relations.
• Compliance: Maintains accurate files for all site administration, including: lease files, operational procedure files, work-order files, etc.
• Prepares and processes appropriate written communications, i.e., memos, letters, insurance incident reports, etc.
• Financials: Collects and posts all resident rent payments and manages the accounts receivable process.
• Submits, reviews, and approves purchase orders as well as maintaining good relationships with vendors and contractors.

Benefits

• Lots of paid time off (19+ days!) – we value your life outside of work.
• Customizable total rewards package – pick from our medical, vision and dental options, along with our life insurance and an Employee Assistance Program
• Financial wellness perks to set you up for success – such as 401(k), FSA & HSA, employer-paid life and AD&D insurance; paid leave & disability programs.
• Mental health resources – such as counseling are available to our team members.
• Fertility benefits – such as surrogacy, adoption assistance and more!
• Paid time off to volunteer and we will match your charitable donations! We are a passionate team making real impact on the world!
• Grow with us – learning & training programs; tuition & certification reimbursement; internal advancement opportunities are available…and so much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees