Assistant General Manager

HRI Hospitality•New Orleans, LA

About The Position

At HRI Hospitality, we offer a unique perspective on hotel ownership and management. We’re here to expand the possibilities of what once was, with our history of restoring properties to their former glory as well as new build projects that become the center of their vibrant urban community, we take it to the next level. We are looking for people to join our team that share in the passion for warm welcomes and creating an unforgettable experience for our guests. With a wide array of brands in exciting locations, HRI Hospitality is the destination to set course for growing your career!

Requirements

Bachelor’s degree in Hospitality Management, Business, or related field preferred. Equivalent hotel operations experience will be considered.
2–4 years of hotel operations leadership experience (Front Office, Operations Supervisor/Manager, AGM, etc.).
Strong leadership and communication skills with the ability to motivate and coach staff.
Excellent problem-solving and service recovery abilities.
Knowledge of hotel operations, rooms division, housekeeping standards, and guest service expectations.
Ability to interpret financial reports, labor forecasting, and operational metrics.
Proficient in PMS and daily hotel systems; strong administrative and organizational skills.
Ability to handle multiple priorities in a fast-paced environment.

Nice To Haves

Prior experience with a branded hotel (Hilton, Marriott, IHG, Hyatt, etc.).
Experience supervising teams, handling guest recovery, and managing daily hotel operations.

Responsibilities

Support the General Manager with daily hotel operations, ensuring consistency in service and brand standards.
Oversee Front Desk, Housekeeping, and other assigned departments; step in as Manager on Duty as needed.
Assist with hiring, training, scheduling, and performance management of hotel staff.
Resolve guest concerns and ensure proper service recovery is executed.
Monitor occupancy, labor, expenses, and overall hotel performance to meet budget goals.
Conduct property walk-throughs, inspect guestrooms and public areas, and maintain quality assurance.
Ensure compliance with safety standards, regulatory requirements, and company policies.
Support inventory control, purchasing processes, and cost-efficiency initiatives.
Participate in revenue and operations meetings; assist in implementing revenue strategies.
Build positive relationships with guests, associates, vendors, and corporate support partners.
Act on behalf of the General Manager when they are off property.