Assistant General Manager

Wawa, Inc.•Nashville, TN

1d•Onsite

About The Position

As an Assistant General Manager (AGM), you are a hands-on leader crucial to daily operations, team development, and driving results. This role involves overseeing business performance and profitability, as well as leading the hiring, training, and growth of Customer Service Associates, making you central to the store's success. Wawa operates a chain of convenience retail stores across multiple states including Pennsylvania, New Jersey, Delaware, Maryland, Virginia, Florida, Alabama, North Carolina, and Washington D.C. Wawa is known as an all-day, every-day stop for fresh, built-to-order foods, beverages, coffee, fuel services, and surcharge-free ATMs. The company is committed to creating a fulfilling experience for customers and an environment where Associates can thrive through flexibility, support, and opportunities for growth. Wawa Associates are encouraged to put people first, engage in community involvement through volunteering, charitable giving, and events, and build stronger neighborhoods and lasting relationships.

Requirements

High School Diploma or GED equivalent
Flexible availability to work various shifts, including weekends, and holidays, to meet business needs
Strong background in store operations, including staffing, training, performance management, sales building, scheduling, and expense control
Ability to implement change and drive results through effective execution
Excellent communication, relationship building and interpersonal skills

Nice To Haves

Proven leadership experience, ideally in food service or retail environments is a plus

Responsibilities

Ensure every customer leaves satisfied by gathering feedback, solving problems, and maintaining a smooth and friendly Wawa experience.
Execute quality and engaged training for Customer Service Associates to ensure they feel confident and capable of meeting Wawa’s safety, quality and operational standards.
Support hiring, onboarding, coaching, recognizing and motivating the team to consistently perform their best every day.
Coordinate schedules and daily tasks to keep operations running efficiently.
Monitor store performance—review reports, manage shrink, and identify opportunities for improvement.
Monitor trends and proactively collaborate with peers to develop action plans that drive optimal results.