Assistant General Manager-Kansas City

Big Grove Brewery • Iowa City, IA

1d • Onsite

About The Position

The Assistant General Manager plays a key leadership role in delivering amazing guest experiences and consistent execution across the taproom. This position partners with the Store Director and the location’s leadership team to drive results in hospitality, team performance, and operational excellence—owning day-to-day service rhythm, coaching and development, and disciplined standards that protect quality, culture, and profitability. The AGM leads by example on the floor, builds confident teams through clear expectations and accountability, and helps create an environment where guests and teammates alike want to come back—again and again.

Requirements

• Must have 1+ years of proven success in a high volume, multi-unit restaurant/hospitality environment
• Strong ability to analyze data, diagnose issues and suggest improvements accordingly
• Willingness to continuously learn and change
• Ability to communicate with clarity and care
• Must be legal drinking age

Nice To Haves

• Experience managing 50+ employees desired
• Proven track record in assisting operations to meet revenue and profitability objectives

Responsibilities

• Accountable for the Guest Experience: Ensure the restaurant is opened and closed with the highest standards, and that every guest has a fantastic experience from the moment they walk in until they walk out the door—through consistent hospitality, accuracy, cleanliness, and service recovery when needed.
• Lead by Example & Set the Standard: Lead from the front during all shifts, modeling high work ethic, professionalism, urgency, and attention to detail. Set the pace on the floor, reinforce non-negotiables, and hold yourself and the team accountable to Big Grove standards.
• Communication with Your Team: Own smooth daily service by setting clear expectations and giving direction every day. Communicate early and often—shift priorities, goals, and real-time adjustments—so teammates are prepared, confident, and set up for success.
• FOH Team Development: Develop, train, coach, and refine FOH teammates in Big Grove values, standards, and stories. Provide ongoing feedback, recognition, and performance coaching that builds capability, consistency, and pride in the work.
• People Management: Use Big Grove’s people and performance tools to communicate, check in, support, document, follow through, and hold teammates accountable—fairly, consistently, and with care. Resolve teammate issues quickly.
• Event Support: Maintain a full understanding of events and demonstrate the ability to lead or support any event on-site, ensuring strong execution, guest experience, and team coordination.
• Location Leadership & Follow-Through: Participate in location leadership meetings, discuss issues effectively and with care, and contribute insights and ideas to help Big Grove constantly improve. Complete all tasks and action items from meetings accurately and on time.
• Accountable for Financial Performance: Partner with the leadership team to drive the financial performance of the unit. Effectively manage FOH labor, inventory, and COGS, and implement training, process improvements, and revenue-driving ideas to increase profitability and sales.
• Cross-Department Collaboration: Foster a cohesive, productive work environment through strong communication and collaboration across FOH, BOH, and leadership—ensuring alignment, shared accountability, and consistent execution.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed