Brokaw Commons San Jose - Assistant General Manager

Philz Coffee•San Jose, CA

5h•$33 - $35

About The Position

At Philz, we’re doing something bigger than coffee - we’re building culture and community. We believe that warmth, authenticity, kindness, positivity and passion can Better People’s Days — one cup and one customer at a time. If this sounds like a place you’d embrace – keep reading! WHAT YOU’LL DO Our Assistant General Managers partner with the General Manager to create an environment in the store that authentically embodies the Philz culture. You will be responsible for coaching a team of individuals committed to providing exceptional customer service and coming together to create a welcoming and inclusive environment, for our customers and team. You will partner with the General Manager to execute company initiatives, drive financial results, and impact the store's operations. With everything you do, you’ll embody our Philz Core Values: Obsess Over Customers & Team, In Pursuit of Better, and Be Kind & Keep it Real. In partnership with the Store Leader, you will oversee a mission-driven, values-based Philz Team Member culture this includes (but is not limited to) Remain up-to-date on all Philz Policies and procedures to ensure a legally compliant and safe Team Member Philz journey. Evaluate staffing levels for Baristas and Team Leads and assist in the interview process to ensure the store is consistently and appropriately staffed to meet business needs. Create a community focused on providing an exemplary customer experience and bettering days Role model exceptional customer connections, uphold all store service standards, and confidently coach Team Members to ensure they meet these expectations. Maintain an operationally and financially solid environment. Develop a deep understanding of the store's performance to drive improvements and achieve financial goals. WHAT YOU’LL NEED As a Philz Assistant General Manager, you will have the opportunity to make a difference in the lives of our customers, team members, and communities. We're looking for someone that understands what it means to Better People’s Day and believes in our culture as much as we do. We make sure that every Philz is an inclusive, fun, creative and vibrant workplace; a spot where you can be yourself, dress the way you want and have flexibility in your schedule to live your best life. Most importantly, you’ll be part of an environment dedicated to bettering people’s days and building community. Don’t worry if you’ve never been a barista before - if you have a passion for people and a willingness to learn, we’ll teach you everything you need to know.

Requirements

3+ years experience in a retail or customer service environment
Strong communication skills
Ability to manage a fast-paced environment while maintaining a positive attitude
Strong leadership skills and the ability to coach others
To ensure the well-being of our team members and community, you will need to either have secured a Food Manager certification from prior work experience OR successfully complete the Philz Coffee Food Manager certification within the first 30 days of employment.
Operate a variety of machines, tools, and equipment
Visual acuity to make general observations in regards to safety and accuracy of work
Remain in a stationary position for a minimum of 3 hours
Stand, walk, stoop, and kneel
Lift up to 50 pounds intermittently, lift 3 pounds to shoulder height repetitively
Grasp, finger, and reach
Express or exchange information by means of the spoken word

Responsibilities

Oversee a mission-driven, values-based Philz Team Member culture
Remain up-to-date on all Philz Policies and procedures to ensure a legally compliant and safe Team Member Philz journey.
Evaluate staffing levels for Baristas and Team Leads and assist in the interview process to ensure the store is consistently and appropriately staffed to meet business needs.
Create a community focused on providing an exemplary customer experience and bettering days
Role model exceptional customer connections, uphold all store service standards, and confidently coach Team Members to ensure they meet these expectations.
Maintain an operationally and financially solid environment.
Develop a deep understanding of the store's performance to drive improvements and achieve financial goals.