Assistant General Manager

Chick-fil-A•Schaumburg, IL

33d•Onsite

About The Position

Chick-fil-A West Schaumburg hires leadership professionals who want to acquire skills to build their career portfolio and grow within the company. Further, we are looking for leaders who care for people and want to positively impact our team members and guests. We pride ourselves on having a fast-paced growth culture where leaders are continually developing and enhancing their character and skills, and the people around them. We are seeking an Assistant General Manager to support the business by communicating with, tracking, training, and coaching all Team Members on achieving and exceeding service, quality, and revenue goals. The Leader will take ownership of the team's operational results, either in the front-of-house or back-of-house, while cultivating a culture of excellence. The Assistant General Manager reports to our leadership team. Outstanding applicants will be hard-working, fast-moving, responsible, and quick thinking. As the face of Chick-fil-A West Schaumburg, qualified candidates will help achieve our vision to create a caring environment for everyone who walks through our doors. The ideal candidate must: Honor and encourage others to follow the vision, mission and values of the restaurant Be team-oriented, adaptable, dependable, and strong work ethic Have the ability to be on your feet for at least six hours at a time Have the ability to lift and carry, push or pull heavy objects up to fifty pounds Have the ability to make valuable connections to guests and team members Have organizational skills to manage and handle competing priorities in a fast-paced environment Have the ability to communicate effectively, delegate responsibilities and multitask Exhibit excellent verbal and written communication

Requirements

Honor and encourage others to follow the vision, mission and values of the restaurant
Be team-oriented, adaptable, dependable, and strong work ethic
Have the ability to be on your feet for at least six hours at a time
Have the ability to lift and carry, push or pull heavy objects up to fifty pounds
Have the ability to make valuable connections to guests and team members
Have organizational skills to manage and handle competing priorities in a fast-paced environment
Have the ability to communicate effectively, delegate responsibilities and multitask
Exhibit excellent verbal and written communication

Responsibilities

Adhering to all Chick-fil-A West Schaumburg policies and procedures as well as applicable regulatory agencies
Analyzing profit and loss reports and taking appropriate corrective action as required. Providing detailed analysis to the Operator
Appropriately documenting Team Member performance and policy / procedure violations and taking appropriate corrective action as required
Coordinating with management team to formulate standards and operational policies to continuously enhance the restaurant
Frequently communicating with the Operator and management team
Maintaining guest and Team Member experience, food safety, food quality, and restaurant cleanliness
Maintaining effective communication and positive relations with all Team Members by ensuring all duties are performed in a timely and professional manner
Managing the day-to-day operations of the restaurant's performance to ensure restaurant goals are achieved
Performing table touch-ins each shift to build relationships, ensure restaurant cleanliness, and taking appropriate corrective actions as required
Ensuring equipment operability and restaurant efficiency
Assisting with team member training programs ensuring development, growth, and training
Walking the restaurant each shift to ensure all areas of service, cleanliness, and food safety are being met and taking appropriate corrective actions as required
Working operational shifts in the restaurant