On-Site Assistant General Manager — Single-Family HOA (Full-Time, On-Site) - Austin

Lifetime HOA Management • Austin, TX

3d • Onsite

About The Position

We are seeking an organized, service-focused Assistant Community Manager to support the day-to-day operations of a single-family homeowners association. This position reports directly to the General Manager and plays a key role in homeowner communications, compliance coordination, vendor scheduling, administrative support, and maintaining accurate community records. The ideal candidate is proactive, detail-oriented, and comfortable managing multiple priorities in a customer-facing environment.

Requirements

• High school diploma or GED required; college coursework/degree preferred
• 2+ years of experience in HOA, property management, customer service, or administrative operations preferred
• Strong written and verbal communication skills; professional customer service mindset
• Highly organized with strong attention to detail and follow-through
• Comfortable using property management software, Microsoft Office/Google Workspace, and email platforms
• Ability to interpret and apply policies, procedures, and governing documents with guidance
• Reliable attendance; ability to work a flexible schedule (occasional evenings/weekends for meetings or community needs)

Responsibilities

• Serve as a primary point of contact for homeowner questions and requests; ensure timely follow-up and resolution
• Assist with drafting and distributing community communications (emails, notices, updates, reminders)
• Support resident issue tracking and ensure concerns are routed and resolved appropriately
• Support enforcement of governing documents, community rules, and architectural standards in a consistent, professional manner
• Assist with violation tracking, courtesy notices, and compliance follow-up
• Help coordinate architectural applications (ARC/ACC), submissions, approvals, and recordkeeping (as applicable)
• Prepare meeting materials and assist with meeting logistics (agendas, packets, sign-in sheets, ballots/proxies when applicable)
• Maintain organized community files (contracts, bids, correspondence, maintenance logs, owner records)
• Assist with obtaining vendor proposals, tracking insurance certificates, and maintaining compliance documentation
• Support records requests, document distribution, and routine reporting to the General Manager/Board
• Schedule vendors and contractors for repairs and routine services; confirm access and completion
• Track work orders, service requests, and vendor follow-through; escalate urgent issues to the General Manager
• Assist with routine community inspections and documentation of maintenance needs
• Assist with invoice review and coding support (as directed)
• Support collection processes and owner account follow-up in accordance with policies and governing documents (as directed by the General Manager)
• Help track budget-related documentation for operational projects and recurring services
• Support after-hours response as needed for urgent community issues and communicate updates to the General Manager

Benefits

• Eligible full-time employees may receive a comprehensive benefits package, which can include medical, dental, vision, paid time off, paid holidays, and retirement plan options (including employer match).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED