Assistant General Manager-El Torito

Xperience XRG Careers•Lakewood, CA

About The Position

PURPOSE The Assistant General Manager is responsible for successfully managing all aspects of the venues profit & loss (P&L), driving the marketing and sales functions as well as the day-to-day operations of the business. The General Manager will be fully responsible for effectively planning, delegating, coordinating, staffing, organizing, and decision making to attain desirable profit making results. DUTIES & RESPONSIBILITIES Coach, develop, and lead by example Create an environment of trust and mutual respect Responsible for complete life cycle of all team members to include hiring, training, coaching/counseling, skill development and terminations Develop the annual budget and closely manage the venue’s P&L Develop and implement standard operating procedures, policies, and procedures to be followed by the management team Maintain highest standards of food and beverage quality, guest service, cost control, and consistency of service Evaluate outside partner, contractor, and vendor relationships on a frequent basis Ensure timely and accurate completion of all period--end financial statements and reports Manage staffing levels and controllable costs ensuring they are inline with budget Complete or verify completion of nightly logs and manager reports Monitor and enforce inventory controls Monitor guest satisfaction on all levels, including social media platforms Ensure health, safety, and sanitation requirements follow applicable state and federal laws Participate in community events Actively participate in marketing and advertising activities to ensure consistency with product line strategy Ensures that private events, catering, and banquets are successfully executed Adhere to company’s cash handling procedures Ensure that all equipment is kept clean and in excellent working condition Ensure that all products are received Provide guests with accurate and thorough information regarding menu items, pricing, and allergen information Recognize and cultivate regular guests and repeat business Respond to guest concerns/complaints and correct errors or resolve complaints while maintaining a positive attitude Possess complete understanding of the employee handbook and adhere to the regulations contained within it Ensure compliance with all safety and health department procedures and all state and federal liquor laws Ensure compliance with company safety and sanitation standards Ensure staff is properly equipped with the tools to complete their tasks Assists and/ or completes additional tasks as assigned

Requirements

High School Diploma or equivalent required
Proof of eligibility to work in the United States
Valid Driver’s License
21+ years of age
Possession of or the ability to possess all state required work cards
Three (3) to five (5) years related experience
Proficient in Windows MS Office, Open Table, Outlook
Knowledge of profitability analysis and budgeting, cost of sales, payroll management, purchasing, receiving, inventories and cost controls
Knowledge of state and local laws as it applies to liquor, labor, and health code regulations
Experience with POS systems and back office reporting systems
Familiarity with beer and spirits
Proper lifting techniques
Guest relations
Sanitation and safety
Safe alcohol service
Full service restaurant operations
Ability to communicate effectively and assertively in the English language, both verbally and in writing with staff, clients, and the public

Nice To Haves

Bachelor’s Degree preferred

Responsibilities

Coach, develop, and lead by example
Create an environment of trust and mutual respect
Responsible for complete life cycle of all team members to include hiring, training, coaching/counseling, skill development and terminations
Develop the annual budget and closely manage the venue’s P&L
Develop and implement standard operating procedures, policies, and procedures to be followed by the management team
Maintain highest standards of food and beverage quality, guest service, cost control, and consistency of service
Evaluate outside partner, contractor, and vendor relationships on a frequent basis
Ensure timely and accurate completion of all period--end financial statements and reports
Manage staffing levels and controllable costs ensuring they are inline with budget
Complete or verify completion of nightly logs and manager reports
Monitor and enforce inventory controls
Monitor guest satisfaction on all levels, including social media platforms
Ensure health, safety, and sanitation requirements follow applicable state and federal laws
Participate in community events
Actively participate in marketing and advertising activities to ensure consistency with product line strategy
Ensures that private events, catering, and banquets are successfully executed
Adhere to company’s cash handling procedures
Ensure that all equipment is kept clean and in excellent working condition
Ensure that all products are received
Provide guests with accurate and thorough information regarding menu items, pricing, and allergen information
Recognize and cultivate regular guests and repeat business
Respond to guest concerns/complaints and correct errors or resolve complaints while maintaining a positive attitude
Possess complete understanding of the employee handbook and adhere to the regulations contained within it
Ensure compliance with all safety and health department procedures and all state and federal liquor laws
Ensure compliance with company safety and sanitation standards
Ensure staff is properly equipped with the tools to complete their tasks
Assists and/ or completes additional tasks as assigned