Assistant General Manager

MV Transportation•Rochester, MN

About The Position

Overview If you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights. Responsibilities MV Transportation is seeking an Operations Manager will provide support, leadership and direction to assigned operating location to ensure delivery of annual business plans. He/she will control the daily operation of our transportation contract, in compliance with the policies of the contracting agency and in conformance with company procedures. Operations Manager shall be responsible to the General Manager and the City for the safe and reliable provision of all services referenced herein. Operations Manager shall work cooperatively with the City and be accountable for all substantive matters pertaining to the provision of transit services as provided under this Contract. Operations Managers shall be available during normal business hours (typically Monday-Friday, 8:00 a.m.-5:00 p.m.) and at other times as situations dictate (e.g. emergencies). Operations Manager functions include but are not limited to: (1) Ensuring all operational performance goals is met. (2) Effective operations design, system scheduling, and management. (3) Effective quality assurance, (4) Providing the highest quality passenger and resident service. (5) Preventing and mitigating service delays, interruptions, and accidents. (6) Complete data collection, compilation, analysis, and reporting as required by law and the Contract. (7) Managing compliance with FTA and other federal, state, and local regulatory requirements. (8) Knowledge, preparedness, and professionalism of all operating personnel. (9) Professional and effective response to comments and concerns of passengers and the public. (10) Responding to specific requests for other assistance as the need arises. (11) Attending meetings at the City’s request. The Operations Manager is primarily responsible for but not limited to: Effectively manage on-time performance and driver availability. Effectively manage all dispatch functions. Effectively manage customer relations through both direct contact and outreach programs. Identify, select, train and mentor location staff. Effectively and frequently communicate with location staff and support team members. Assist in overseeing safety and training programs, plans and processes to ensure compliance with company, contract and regulatory requirements. Contributes to maintain the safety culture of the division. Maintain client contact routinely to meet or exceed expectations. Assist with conducting periodic departmental audits. Daily, weekly and monthly review of key operational metrics. Implement, promote and adhere to company policies and procedures. Participates in location labor and employee relations activities.

Requirements

Must have one (1) to three (3) years of management experience in a similar sized fixed route environment, with paratransit experience a plus.
The ideal candidate would have experience in scheduling and personnel management and training.
Must be able to work independently and have strong written and verbal skills.
Knowledge of the contractual obligations is a must to perform this job correctly.
Knowledge of company policy assures that the field operator is using consistent measures to assess a drivers’ activity.
Experience managing fast paced environment.

Responsibilities

Ensuring all operational performance goals is met.
Effective operations design, system scheduling, and management.
Effective quality assurance
Providing the highest quality passenger and resident service.
Preventing and mitigating service delays, interruptions, and accidents.
Complete data collection, compilation, analysis, and reporting as required by law and the Contract.
Managing compliance with FTA and other federal, state, and local regulatory requirements.
Knowledge, preparedness, and professionalism of all operating personnel.
Professional and effective response to comments and concerns of passengers and the public.
Responding to specific requests for other assistance as the need arises.
Attending meetings at the City’s request.
Effectively manage on-time performance and driver availability.
Effectively manage all dispatch functions.
Effectively manage customer relations through both direct contact and outreach programs.
Identify, select, train and mentor location staff.
Effectively and frequently communicate with location staff and support team members.
Assist in overseeing safety and training programs, plans and processes to ensure compliance with company, contract and regulatory requirements.
Contributes to maintain the safety culture of the division.
Maintain client contact routinely to meet or exceed expectations.
Assist with conducting periodic departmental audits.
Daily, weekly and monthly review of key operational metrics.
Implement, promote and adhere to company policies and procedures.
Participates in location labor and employee relations activities.