ASSISTANT GENERAL MANAGER

JOCQUE CONCEPTS LLC•Scottsdale, AZ

1d•Onsite

About The Position

As the Assistant General Manager, you will be a key member of both the leadership and service teams. In this role you will oversee the customer experience, ensuring it is exceptional for every guest. Our AGM will work alongside their General Manager and support management to ensure all guest and staff concerns are addressed in a professional and timely manner.

Requirements

Minimum 2-3 years previous hospitality experience within a high-volume setting.
ServSafe Management Certification and Title 4 Management Certification.
Previous experience in a management or similar role.
Strong guest service foundation, ability to coach, build a team, problem solve, and leadership skills required.
Must be organized, self-motivated, and proactive with a strong attention to detail.
Proficient with computers (Apple and Microsoft Products), Google, POS (Toast and RPower) and general technology.
Must be able to stand, lift and bend for extended periods of time.
Must be able to bend and lift to 50 lbs.
Ability to work a flexible schedule and varying shifts, including days, evenings, weekends and holidays.

Nice To Haves

Two-year associate degree (60 credit hours) in Hospitality, Business etc. or equivalent work experience preferred.

Responsibilities

Adhere to all appearance standards as outlined in the Employee Handbook.
Greet and welcome guests, ensuring a positive and friendly first impression.
Handle guest inquiries, complaints and feedback in a professional manner.
Supervise and coordinate staff responsibilities to ensure that the restaurant is running efficiently and profitably.
Ensure the quality of food and beverages meets the restaurant’s standards.
Participate in growth opportunities and staff development.
Foster a positive work environment and promote teamwork.
Oversee the setup and breakdown of the restaurant and bar, including table settings and service stations.
Monitor and manage inventory levels.
Monitor daily sales and manage cash handling procedures.
Implement strategies to increase sales and profitability.
Ensure compliance with health and safety regulations, including proper food handling and sanitation practices.
Train staff on emergency procedures and safety protocols.
Regularly inspect the building to maintain cleanliness and order.
Implement and enforce company policies and procedures, ensuring staff have an in-depth understanding.
Possess in-depth knowledge of all food and beverage menu items.
Ensure the reconciliation of all end-of-shift financials.
Ensure the completion of all opening and closing procedures.
Demonstrate knowledge of the company, its partners and related venues.
Oversee any repairs to damaged equipment or furniture.
Attend and participate in departmental meetings, daily pre-service meetings, and management meetings.
Work as part of a team; help and support all fellow team members.
Other duties as assigned by the General Manager.