Assistant General Manager
About The Position
The Assistant General Manager (AGM) serves as the “Right-Hand Leader” to the Club’s newly hired and industry-leading GM/Chief Operating Officer. Reporting to the GM/COO, the AGM leads and is responsible for front-of-house services in F&B, reception, aquatics, racquets, and locker room operations. This individual leader ensures an elevated, consistent, and engaging member and staff experience across every responsible facet of Club life at MCC. The AGM will be visible, hands-on, and engaging, embodying professionalism and operational excellence. The GM/COO will guide, challenge and mentor this Club leader to better understand and deliver inspired leadership, sound business judgement, and a deep commitment to service, staff development, and continuous improvement.
Requirements
- Progressive leadership and F&B experience in private clubs or luxury hospitality environments.
- Demonstrated success leading member-facing operations with a strong service orientation and attention to detail.
- Financial understanding of budgets, labor, and expense management, and operational reporting.
- Exceptional interpersonal, leadership, staff-development, and team-building skills.
- Strong written and verbal communication skills with polished executive presence.
- Proficiency in Microsoft Office and hospitality management systems (POS, scheduling, etc.).
- Communicate clearly and effectively with members, guests, staff, and leadership.
- Move throughout all clubhouse and Club property areas.
- Lift or move up to 25 pounds as needed.
- Work flexible hours, including evenings, weekends, and holidays, based on Club needs and 12-month operational calendar.
Nice To Haves
- A bachelor’s degree, along with CMAA membership and certifications, is preferred.
Responsibilities
- Provide direct leadership, supervision, and accountability for assigned department heads, managers, and staff.
- Set clear expectations for performance, service standards, professionalism, and conduct.
- Participate actively in Department Head and Senior Leadership Team meetings and operational planning sessions.
- Support staff development through training, coaching, performance feedback, and succession planning.
- Oversee daily operations within assigned departments to ensure consistency, efficiency, and adherence to established standards.
- Ensure staffing plans, schedules, and workflows align with operational needs and service expectations.
- Maintain a visible leadership presence during peak periods, events, and high-volume operations.
- Coordinate closely with culinary leadership, facilities, and other department heads to ensure operational alignment.
- Have a highly visible and approachable presence with all members and guests, building relationships and reinforcing a welcoming, service-oriented culture.
- Ensure the consistent delivery of exceptional dining, event, and social experiences that align with Meadowbrook’s standards of excellence.
- Protect and promote the Club’s unique culture of community, respect, and enjoyment.
- Proactively address member feedback and concerns with professionalism, responsiveness, and empathy.
- Partner with committees and staff to enhance programming, events, and social offerings.
- Assist in developing and managing departmental budgets in collaboration with the Controller and department leaders.
- Monitor financial performance for all areas of responsibility, including labor management, cost controls, and revenue optimization.
- Support accurate forecasting, reporting, and fiscal stewardship.
- Identify opportunities for operational efficiencies and service enhancements through systems and process improvements.
Benefits
- Annual Performance-Based Bonus Incentive.
- Industry Membership Dues and Continuing Education Allowance.
- Comprehensive benefits package including health insurance and 401k plan participation.
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What This Job Offers
Job Type
Full-time
Career Level
Executive
