Assistant General Manager

Wendy's Restaurant Franchise • Warrenton, OR

31d • Onsite

About The Position

To assist the General Manager in managing the daily operations and staff of a Wendy’s restaurant, including the execution of all Company policies, procedures, programs and systems; federal, state and local laws and ethical business practices. To participate in the achievement of store objectives. To assist in interviewing, recommending, selecting and training Shift Managers and Crew Members in the restaurant. To participate in creating and maintaining an environment and culture of engaged employees. The AGM must also be able to work and communicate effectively with store team, including the General Manager, other Restaurant Managers, Shift Managers and Crew Members.

Requirements

• Must be prompt and reliable in coming to work
• Must be able to take and provide direction and work well with others
• Must be able to work in a fast paced environment and accomplish multiple tasks within established timeframes
• Must be able to stand much of the work day
• Must be able to concentrate and perform duties accurately
• Must be able to react to change productively and handle other tasks as assigned
• Must be able to perform the Accountabilities and Key Measurement Criteria
• Must be able to fulfill the Knowledge and Ability Section
• Must be able to perform as stated in the Work Environment; Physical Demands Section
• Must be ServSafe certified and have other food safety certification as required by local or state law
• Ability to learn and apply Wendy’s standard operating procedures
• Ability to learn and apply the Company policies and procedures
• Ability to learn and apply the Company Human Resources policies and procedures
• Knowledge of applicable federal, state and local employment laws
• Supervisory practices
• Interviewing practices for Crew Members
• Ability to provide effective Shift Manager and Crew Member orientation and training programs
• Ability to satisfactorily complete recommended corporate training programs, including, but not limited to, Crew positional training program, Wendy’s University and Food Safety.
• Associates degree and 1 year of line operations experience in the restaurant industry; or equivalent combination of education and experience.

Responsibilities

• Trains, monitors and reinforces food safety procedures to Shift Managers, Crew Members, and Trainees. Ensures all food safety procedures are executed according to Company policies and health/sanitation regulations; takes corrective actions, as appropriate.
• Works with restaurant management team to meet sales goals versus budget and prior year, including participation in local store marketing programs. Assists in development and execution of sales building plans. Executes appropriate plans to resolve unfavorable trends and enhance sales.
• Manages food, labor and paper costs and other controllable expenses. Works with restaurant management team to address profit variances and maximize profit results.
• Executes Company policies and procedures for the control of cash, property, product and equipment. Monitors inventory levels to ensure product availability and orders product. Manages and maintains safe working conditions. Ensures execution of preventive maintenance.
• Ensures “Dave’s Way” certification is maintained through the execution of Quality, Service, Cleanliness and “Customer Courtesy” standards on assigned work shifts, including the monitoring of food product quality. Manages, directs, and monitors Shift Managers and Crew Members to achieve QSC goals and to support total store “Service Excellence” on assigned shifts. Ensures “Customer Courtesy” policies/procedures are properly executed.
• Executes the restaurant’s Human Resources programs for crew employees. Manages crew employees in a manner that maximizes retention. Assists the GM to achieve proper crew staffing levels. Creates and executes recruiting plan, including sourcing, interviewing, recommending, selecting, and orientating employees. Works with GM and Human Resources to ensure the Speak Out Program is effectively executed.
• Provides proper training for Shift Managers and Crew Members through established systems and follows through to ensure compliance with Company standards.
• Ensures proper execution of and compliance with Company policies and procedures on assigned shifts. Works with GM to establish store priorities. Develops and executes store plans. Anticipates and identifies problems and initiates appropriate corrective action.
• Performs other job-related duties as may be assigned or required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees