Assistant General Manager

Exos•San Francisco, CA

37d•$90,000 - $110,000

About The Position

At Exos, we believe in unlocking everyone’s potential for peak performance, and we’re passionate about making it happen. As a leader in human performance, we deliver world-class training, coaching, and education to athletes and high-performing individuals across the spectrum. We’re seeking an experienced Assistant General Manager to lead our team of high-caliber coaches, fostering a culture of excellence and growth. In this management role, you’ll oversee client programs, guide and support staff, and drive program innovation using Exos’ cutting-edge methodology. If you’re passionate about leadership in coaching, committed to client success, and ready to make a lasting impact, we want to hear from you.

Requirements

Bachelor’s degree in Business, Health and Wellness, or related field
5+ years of experience in health and wellness, club management, or program management
Experience directly supervising management-level staff
A minimum of 5+ years of direct responsibility for a fitness-related budget of $3M+
The ability to proactively anticipate needs and resolve issues in real time
Experience operating independently while remaining aligned with team and organizational objectives
Experience with accountability-driven sales management
Experience supervising management-level staff
Strong business and leadership acumen
Proficiency in program development, implementation, and ongoing management
Ability to work both independently and as part of a team with innovation, collaboration, and initiative
Detail-focused, able to work under pressure, and able to prioritize multiple tasks
Limited travel (5–10%) required
Strong computer skills, including Microsoft Office, and the ability to quickly learn internal software systems
Excellent organizational, communication, and time-management skills

Responsibilities

Prioritize the retention of existing members through thoughtful programming, service excellence, and proactive engagement
Ensure exceptional member experiences by maintaining high standards of service delivery, hospitality, cleanliness, and program quality
Enjoy interacting with members regularly in this highly member-facing role
Oversee the Manager on Duty program and scheduling to ensure consistent visibility, responsiveness, and service coverage
Proactively identify member-impacting problems or inefficiencies and develop solutions in partnership with the client and Leadership Team
Develop, coordinate, manage, and maintain the day-to-day operations of all programs and events
Monitor program performance, member participation, and feedback to guide continuous improvement
Ensure programs, events, and services align with organizational retention goals and member-experience standards
Work collaboratively with internal Marketing, Finance, Customer Service, Business Systems/CRM, Retention, and Management teams to enhance programs, develop strategy, and support execution
Assist in the management and implementation of internal and external membership software systems and vendors
Supervises and provides strategic oversight and direction to the Group Exercise Manager and Member Experience Manager
Oversee reception desk operations, with day-to-day management led by the Member Experience Manager.
Coach and develop team members through regular feedback, performance reviews, and goal-setting
Build a culture of accountability, engagement, and continuous improvement
Develop and manage program budgets, staffing allocations, and execution of services within defined strategic initiatives
Develop performance and operational metrics and deliver reporting reviews with internal and client teams
Ensure compliance with safety standards, facility protocols, and company policies
Play a leadership role in the generation of new membership sales and strategic partnerships
Support initiatives that strengthen the club’s visibility, community presence, and new-member onboarding experience
Maintain a strong relationship with the client and their operations team
Participate in meetings with the client, review metrics and financial reporting, and collaborate on strategic initiatives and decision-making
Communicate daily/weekly with the client team and maintain the facility calendar
Support the General Manager as a key partner in operational excellence and strategic execution
Desire to be successful and contribute as part of a collaborative, high-performing team
Other duties as assigned