Assistant General Manager (S)

Property Management • Pittsburg, CA

18h

About The Position

The Assistant General Manager is responsible for ensuring the efficient operations of the Front Desk, Housekeeping, & Engineering Departments. They are committed to provide all guests with quality service & a clean & safe environment throughout their stay, while effectively managing expenses & maximizing service levels. Additionally, they will assist & support front desk & housekeeping operations as needed.

Requirements

• Must be able to convey information & ideas clearly, both oral & written.
• Must be able to evaluate & select among alternative courses of action quickly & accurately.
• Must be able to work well in stressful, high pressured situations including the ability to handle guest complaints & disputes & resolve them to satisfactory results.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying & solving problems as necessary.
• Excellent customer service skills.
• Must be computer literate.
• Must be able to work with & understand financial information & data, & basic arithmetic function.
• Must be effective at managing & leading a staff by listening to, understanding & clarifying concerns & issues raised by team members & guests.
• Must have the ability to assimilate complex information, data, etc., from disparate sources & consider adjust or modify to meet the constraints of a particular need.
• Long hours sometimes required.
• Medium work-exerting up to 30 pounds of force occasionally, &/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand for long hours at a time.
• Must have a valid driver’s license from the applicable state.

Nice To Haves

• Four Year College Degree is preferred, &/or equivalent work experience.
• Certification preferred: Certification as required by franchise.
• Previous supervisory experience in a hotel preferred.
• Financial knowledge required.

Responsibilities

• Front Office Management: Oversee the daily operations of the Front Desk including minimum coverage of 16 front desk hours/week. Ensure efficient check-in/check-out processes & address guest concerns promptly. Train, supervise, & mentor front office staff to maintain high service standards. Monitor guest feedback & implement improvements to enhance guest satisfaction.
• Housekeeping Management: Maintain consistency with departmental opening & closing procedures Ensure guestroom turns are handled efficiently. Manage & organize large turn days (including guest check-ins & check-outs). Maintain a regularly scheduled cleaning program (i.e. floor care, deep cleaning, mattress flipping, etc.) & maintain a detailed checklist for each position. Assist in maintaining & controlling all housekeeping equipment. Assist in ensuring all corporate Risk Management requirements or programs (MSDS, HazComm, safety procedures, etc.) are complied with.
• Financial Management: Oversee daily cash postings & ensure accurate financial records. Manage room revenue, control expenses, & optimize room profitability. Prepare & analyze reports related to room operations, revenue, & guest satisfaction.
• Operational Efficiency: Implement & maintain standard operating procedures for room operations. Conduct regular inspections of guest rooms & public areas to ensure adherence to standards. Address maintenance issues & coordinate with the Maintenance Department for timely repairs.
• Guest Relations: Foster positive relationships with guests, addressing their needs & concerns promptly. Handle VIP & special requests, ensuring a personalized & memorable experience. Monitor & respond to guest reviews on various platforms to maintain a positive online reputation.
• Team Leadership: Lead by example, promoting a positive & collaborative work environment. Conduct regular team meetings to communicate goals, expectations, & updates. Recognize & reward team members for outstanding performance & contributions.
• Administrative Duties: Prepare front desk & housekeeping schedules according to business forecast, payroll budget guidelines & productivity requirements. Monitor department & individual productivity daily compared to ensure compliance with budget requirements. Maintaining required parts and supplies of all Housekeeping, Laundry, & Front Desk supplies by regular scheduled inventories & proper ordering. Ensure compliance with hotel policies, procedures, & safety regulations. Assist in budgeting & forecasting for room operations.

Benefits

• Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance.
• We also offer a generous 401(k) retirement match.
• To support work-life balance, we provide Paid Holidays and Paid Time Off.
• Additional perks include access to our Employee Assistance Program and Fund.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager