Assistant General Manager

Chick-fil-A•Los Angeles, CA

28d

About The Position

An Assistant General Manager is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant's heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. They identify gaps, create plans, examine results, and make adjustments to better their restaurant. They focus on coaching/developing team members and managers. An Assistant General Manager has the capability and decision-making skills to consider larger complexities of the business. They can properly manage a shift and ensure profitability and efficiency in the daily operations of the business. They are viewed as a leader among their peers and those in their span of care. They lead by example and set the tone that others will follow. Our Benefits Include: A fun work environment where you can positively influence others Flexible scheduling (and closed on Sundays) Learning first-hand from an experienced Operator and Restaurant Leaders Intentional growth and development to help you reach your professional goals Employer sponsored Medical insurance Dental and Vision insurance options Life insurance Employee Assistance Program (EAP) Scholarship opportunities Free college (online) through Point University Competitive pay Meal credit

Requirements

High Integrity
Relationship builder, coaches others to perform
Results oriented, systems thinker, quick study
Servant leader, team oriented, with a passion for people and world class service
Well organized manager with excellent verbal, written, and electronic communications skills
Consistent, reliable and present
Drive continuous improvement
Create sales goals and growth opportunities
Bachelor's Degree preferred
QSR experience preferred
2+ Years of leadership experience required
ServSafe Manager level certified
Valid CA Driver's License with a good driving record
Fluent in English required
Fluent in Spanish preferred
Non-disclosure agreement required
Work a minimum of 40 hours per week
Must have open availability

Nice To Haves

Bachelor's Degree preferred
QSR experience preferred
Fluent in Spanish preferred

Responsibilities

Engage in immediate problem resolution and short-term plans to correct critical issues
Track and rally team around KPIs and business goals
Promote unity among all Team Members and leadership through the effective and timely communication of vision and values
Drive continuous improvement
Communicate with Executive Leadership Team
Plan and lead meetings, coachings, and reviews
Maintain healthy relationships with all levels of leadership
Coach & develop entire team including Managers
Deliver disciplinary actions and complete immediate documentation
Be proactive and organized, communicate effectively, hold everyone equally accountable, and have zero tolerance for drama
Ensure customer satisfaction at all times
Lead and oversee the coordination of all aspects of restaurant operations
Trust but verify Managers are completing all systems and checklists provided to them
Create sales and growth opportunities
Ensure we are operating at full capacity during each hour of business
Verify schedule for the week
Manage restaurant inventory
Conduct End of Month counts as needed
Audit time punches for break violations and hold Managers accountable for mismanagement
Ownership of restaurant equipment, including repairs and maintenance