Assistant General Manager (CAM License Required)

Flow • Miami, FL

12d

About The Position

The Assistant General Manager will assist in overseeing the daily operations of the Flow House. This role supports property operations, leasing, resident relations, and financial performance while ensuring a positive living experience for all residents.

Requirements

• Active Florida Community Association Management (CAM) license required
• Bachelor's Degree or equivalent experience preferred
• 2+ years of experience managing property operations, employees and vendors in a Class A high-rise multifamily or condo building
• Experience with sales, marketing, and financial data required
• Proficiency in computer software including but not limited to G-Suite and Microsoft Office (Excel, Word) required
• Strong customer service, problem solving, and interpersonal skills
• Strong organizational skills and attention to detail
• Ability to work in a fast-paced environment and manage multiple priorities
• Understanding of Fair Housing regulations and compliance

Nice To Haves

• Knowledge of rental contracts and property and anti-discrimination laws preferred
• Experience with Yardi, Payscan, Rent Cafe, Commercial Cafe, and Bluemoon preferred

Responsibilities

• Resident Relations:
• Respond to resident inquiries, concerns, and complaints in a professional and timely manner.
• Maintain regular communication with residents and proactively address residents’ concerns to maintain an elevated resident experience.
• Act as a liaison to the Board, partnering to resolve any issues or questions in a timely fashion.
• Support community events and initiatives to foster positive resident engagement.
• Assist in enforcing property rules and policies to ensure a safe and harmonious environment.
• Promote resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues. This includes the ability to work in a fluid environment and work peacefully with co-workers and residents.
• Follow the Company’s established procedures related to evictions with proper notice requirements and represent the property as required in court hearings and eviction proceedings.
• Financial Management:
• Assist in the collection of payments, security deposits, and other fees.
• Prepare and submit daily, weekly, and monthly financial reports as required.
• Accurately enter all approved bills into the property accounting system, scan all invoices to the community’s data drive, and submit them to accounting for processing.
• Review resident files and accounting records to determine unpaid and/or late fees owed, communicate with residents regarding outstanding balances, implement procedures for collecting delinquencies, and enforce lease terms to maximize revenue.
• Property Operations:
• Partner with the facilities team to manage maintenance requests and ensure timely completion.
• Conduct property inspections to maintain curb appeal, safety standards, and compliance with regulations.
• Coordinate with vendors and contractors for property-related services.
• Manage the operation of the community in compliance with company policies, procedures, and business practices.
• Administrative Support:
• Maintain accurate records of resident information, leasing agreements, and financial documentation.
• Assist with managing budgets, monitoring expenses, and identifying cost-saving opportunities.
• Support compliance with Fair Housing laws, local, state, and federal regulations.
• Process resident move-outs by reviewing lease terms and notice requirements, applying appropriate deposit and lease cancellation fees if applicable, and processing the disposition in accordance with established procedures and legal requirements.

Benefits

• Comprehensive benefits package (Medical / Dental / Vision / Disability / Life)
• Paid time off and 13 paid holidays
• 401(k) retirement plan
• Healthcare and Dependent Care Flexible Spending Accounts (FSAs)
• Access to HSA-compatible plans
• Pre-tax commuter benefits
• Employee Assistance Program (EAP), free therapy through SpringHealth, acupuncture, and other wellness offerings

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1-10 employees