Assistant General Manager - Sonesta ES Suites Rancho Bernardo

WS Management•San Diego, CA

About The Position

We are seeking an experienced and hands-on Assistant General Manager (AGM) to help lead our Sonesta ES Suites. The ideal candidate has a very strong hotel operations background with proven leadership in both back and front of house operations, team building and guest satisfaction. This position plays a vital role in driving Outrageous Hospitality - our company's commitment to creating memorable experiences for guests and meaningful growth for our teams. The AGM works closely with the General Manager to oversee day-to-day hotel operations, build engagement, and ensure smooth, efficient processes across departments. In the GM's absence, the AGM assumes full responsibility for the property's leadership and performance.

Requirements

Minimum 3–5 years of successful hotel management experience (Department head level and higher)
Proven leadership ability with experience managing and developing teams.
Excellent communication, organization, and problem-solving skills.
Demonstrated experience in Front Desk operations and guest service leadership.
Working knowledge of Housekeeping and Maintenance operations.
Strong financial acumen, organizational skills, and attention to detail.
Ability to lead diverse teams in a fast-paced, multi-department environment.
Strong communication, coaching, and problem-solving skills.
Flexibility to work varied shifts, including weekends and holidays as needed.

Nice To Haves

Background with Marriott, Hilton, IHG, or Sonesta select service brands.
Experience with hotel accounting systems and Microsoft Office Suite.
Experience in opening, transitioning, or rebranding hotels a plus.

Responsibilities

Housekeeping Leadership & Cleanliness Standards
Oversee Housekeeping operations, including staffing, scheduling, inspections, and productivity.
Ensure guest rooms and public areas meet or exceed brand cleanliness standards.
Partner with Front Desk to manage room status accuracy and turnover flow.
Lead training, coaching, and accountability for Housekeeping leadership and team members.
Maintenance, Asset Protection & Risk Management
Oversee preventive maintenance programs and work order systems.
Conduct regular property walks to identify safety hazards and repair needs.
Ensure building systems (HVAC, plumbing, electrical) are functioning safely and efficiently.
Maintain audit readiness for brand, safety, and internal compliance.
Ensure compliance with OSHA, fire life safety, and WS safety standards.
Accounting, Financial Controls & Administrative Oversight
Ensure compliance with cash handling, deposits, refunds, and adjustments.
Support payroll accuracy, timecard review, and labor tracking.
Maintain organized administrative, HR, and operational documentation.
Assist GM with budgeting, forecasting, and month-end close preparation.
Front Office Leadership & Guest Experience
Oversee daily Front Desk operations, including GSAs and Night Audit.
Ensure consistent, warm, and efficient check-in and check-out experiences.
Support guest recovery, escalations, and service consistency.
Lead Front Desk training, coaching, and performance management.
Leadership & GM Support
Serve as GM-in-Charge in the GM's absence.
Support hiring, training, coaching, and performance documentation.
Model professionalism, accountability, and calm leadership.
Build a culture of accountability, pride, and teamwork.