Assistant General Manager

Caliber Collision•Dickson City, PA

7d•Onsite

About The Position

Responsible for the assisting the General Manger with the overall operation of their center, including Risk Management, Teammate Development, Client Metrics, Production and Administration. Maintaining company goals and standards for performance, growth and world class customer service.

Requirements

HS or GED; Post-secondary education in collision repair preferred
Typically has experience in auto repair industry or managing a team
Must be 21 years of age or older
Must have a valid Driver’s License and be eligible for coverage under Caliber’s insurance policy (Not an excluded driver)
Advance understanding and knowledge of the repair process/procedures
Strong analytical and coordination capabilities; capable of effectively prioritizing and multi-tasking
Highly effective leadership skills including excellent communication skills and the ability to delegate and empower teammates
Personable, friendly demeanor with a “World Class” customer service approach to internal and external customers
Maintain a well-groomed, professional appearance
Must have manual dexterity to operate equipment.
Must be eligible to work in the U.S. with no restrictions.

Nice To Haves

Post-secondary education in collision repair preferred

Responsibilities

Assist in the forecasting of goals and objectives for the Center and strive to meet them
Hire, train, motivate, counsel and monitor the performance of all Center teammates
Demonstrate a great ability to lead others to achieve success
Supervise the sales, overall production and administration of the center
Ensure that every teammate follows all Caliber standards, policies and procedures
Frequently, review estimates to ensure accuracy and compliance with Company and Client guidelines
Monitor closed jobs and gross profits of the center, communicate trends to the General Manager
Ensure DRP accounts are managed properly and regularly communicated to the General Manager
Monitor the performance of each associate and provide timely and specific feedback to the teammate and the General Manager
Demonstrate behaviors consistent with the Company's Vision, Mission and Values in all interactions with teammates, customers, clients and vendors
Establish and maintain good working relationships with other departments, insurance adjusters and customers to encourage repeat and referral business
Comply with all Caliber safety rules, guidelines and standards
Perform other related duties as assigned to ensure an efficient, effective, and profitable center.