HTeaO Assistant General Manager (Abilene-Buffalo Gap)

HTO EMP LLC•Abilene, TX

21h•Onsite

About The Position

As an Assistant General Manager at HTeaO, you will serve as a vital link between frontlines operations and upper management. You will assist the General Manager in leading store operations, supporting team development, ensuring outstanding guest service, and maintaining operational standards. You’ll also be prepared to step in as the Manager on Duty when needed. This is a hands-on leadership role ideal for individuals who are passionate about service, team culture, and operational excellence—with the potential to grow into a General Manager role.

Requirements

High school diploma or equivalent required; further education preferred.
Minimum 1–2 years of supervisory experience in food service, QSR, or hospitality.
Experience leading teams and managing shifts in a fast-paced environment.
Ability to remain calm under pressure and lead by example.
Must have open availability (mornings preferred)
Weekend availability required
Ability to work on your feet for several hours
Capable of lifting moderately heavy objects when needed
No remote work – this is an in-store leadership role

Nice To Haves

Consistency and reliability
Cheerful and positive attitude
Values teamwork
Loves serving and helping others

Responsibilities

Act as Manager on Duty during assigned shifts.
Lead and support shift teams, promoting a positive and collaborative work environment.
Train, mentor, and coach new and existing team members in line with HTeaO standards.
Model professional behavior and HTeaO values in all interactions.
Assist with store opening and closing procedures.
Maintain adherence to food safety and cleanliness standards.
Monitor product quality and operational consistency.
Support scheduling, inventory, and daily task management.
Follow all safety and company policies, ensuring compliance at all times.
Ensure outstanding customer service is delivered consistently.
Engage with guests in a cheerful and professional manner.
Address and resolve customer concerns promptly and effectively.
Assist with labor management, cash handling, deposits, and reporting.
Support inventory management, stock rotation, and ordering processes.
Help monitor sales and performance metrics to identify areas for improvement.
Represent the HTeaO brand positively within the local community.
Support brand promotions, new product rollouts, and in-store events.