Assistant General Manager

Associa•Stoughton, MA

1d•$31 - $36•Onsite

About The Position

The Assistant General Manager is the liaison among the General Manager, homeowners, members of the Board of Directors, Committee Members, and the association management staff. The Assistant General Manager is an onsite role who assists the General Manager with office, administrative and clerical functions, coordinating and scheduling, and project management. Team collaboration and customer service driven are essential for success in this role. Work hours: Monday - Friday, 8am-4:30pm.

Requirements

2+ years of experience in community association management, concierge, front desk, apartment management, vacation rental, hotel, or hospitality industry.
Customer service driven and team oriented with a consultative approach when assisting others.
Effective project management skills; ability to prioritize and manage multiple projects in various stages of completion and communicate with all parties involved.
Excellent communication skills (written and oral) and conflict resolution techniques.
Well versed in Microsoft Office Suite (Word, Excel, Outlook) and adapting to internal software programs.

Responsibilities

Mange the front desk and welcome homeowners, visitors, contractors and vendors.
Assist homeowners in navigating community apps, software, and technology.
Research and respond to inquiries in-person, by phone, and email.
Activate and issue pool passes and key FOBS.
Receive, sort, log, and distribute mail and packages.
Manage office supply inventory and order when necessary.
Data enter and update community and homeowner information in the database; record and track documents and information.
Issues HOA violation notices to homeowners and follow-up to ensure violation was corrected.
Assist in creating and managing the budgets and review financial reports.
Process and code invoices for payment.
Schedule and coordinate maintenance vendors and contractors for work to be done onsite.
Assist in preparing board packages. Coordinate and schedule monthly and annual board meetings.
Create and send out mass communications by mail and email to homeowners notifying them of maintenance onsite, HOA guidelines, and community events.
Assist homeowners in making monthly payments, entering Work Order tickets, completing architectural review forms, etc.
Assist General Manager with implementation of Board policy and directives within the scope of the management agreement. Works with the board on strategic initiatives, policy governance and association projects.
Assist with other projects as assigned.