Assistant General Manager

Homewood Suites Somerset•Somerset, NJ

12h

About The Position

Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented. Summary: The Assistant GM manages the functional areas of guest registration, night audits, guest reservations, housekeeping/laundry, and food/beverage areas to guarantee guest and associate satisfaction – and maximize hotel profitability.

Requirements

Be a leader and role model to all associates
Degree required – minimum 2-year degree
Experience in similar leadership role required
Ensure goals are met for all guest service-related measures
Maintains Market Share: Hotel at natural rank or higher
Possess advanced knowledge of the principles and practices within all hotel disciplines, including experiential knowledge for management of people and complex problems
Ability to lift up to 40 lbs. with or without reasonable accommodation
Ability to bend, reach, or lift as is required in this position.

Responsibilities

Manages financial components of operations
Assists General Manager in day-to-day operations of the hotel
Maximizes financial performance and upholds quality standards of F&B and Rooms departments
Maximizes room revenue by anticipating market shifts, developing, and monitoring annual business and marketing plans, and participating in property sales and marketing efforts
Assists with the development of a business plan and a budget that defines operational goals and profitability objectives
Builds relationships with guests and monitors satisfaction levels
Coordinates capital improvement projects to maintain/upgrade quality standards and property image, and to protect assets from neglect, damage, or deterioration
Manages and monitors the property P&L; provides detailed explanations for P&L and forecasts variances. Aligns and drives all aspects of hotel performance towards the attainment of budgeted Revenue, RevPAR Index, House Profit, Flow Through, Guest Satisfaction Scores and Quality Assurance scores
Understands and applies accounting principles (e.g., accruals, prepaids, balancing daily reports, GL coding, etc.) and ensures these are understood and applied correctly by the property Controller
Assists with selection, training, counseling, and motivating hourly associates
Assists in monitoring the expenses of each departmental budget with the exception of the Sales Department and Maintenance Department
Participates in the development of the hotel expense budget
Assists hotel management and sales teams with the implementation and execution of revenue programs to ensure that the hotel’s room occupancy, average daily rate, and RevPAR objectives are met
Balances Hotel books at the end of each period. Prepares audit reports for the end of period. Sends End of Period reports to Corporate on the due date of each new period
Works with individual vendors - making sure services and invoices match; getting the best price for supplies
Assists in the maintenance of the key control program that is already in place
Ensures the security needs of the property and guests are met
Ensures effective departmental communication and information systems through logs, department meetings, and hotel meetings