Assistant General Manager

Drive Shack•Richmond, VA

18d

About The Position

ABOUT DRIVE SHACK Drive Shack is a modern entertainment destination that blends the energy of nightlife with the fun of tech-driven golf games. We’re all about creating spaces where guests can relax, connect, and make lasting memories. With interactive golf experiences, chef-inspired food, and craft cocktails, we offer something for everyone from casual nights out to birthdays and corporate events. At Drive Shack, great food, good vibes, and friendly competition come together for an unforgettable time. Job Purpose The Assistant General Manager will lead and execute all aspects of Drive Shack's operation including, but not limited to, hospitality services, food and beverage, training, facilities, and golf operations. This individual will report directly to the General Manager and work in tandem to reinforce Drive Shack's operational and cultural standards.

Requirements

5+ years of experience managing a large team in a high-volume entertainment or food and beverage environment
Able to understand and interpret product sales mix, efficiency reports, product pars, labor reports, yearly budgets, and other corporate reports to develop action plans based on quantifiable data; proficiency in MS Office software
Able to recruit, motivate, develop, retain, and promote top talent through thoughtful leadership and genuine concern for team member growth
Work days, nights, weekends, and holidays as required
Operate in a fast paced environment with constant distractions
Move about our facility and stand for long periods of time; our work is both indoors and outdoors year-round
Lift and carry over 50 pounds regularly
Be a Drive Shack brand ambassador, championing our mission and values
Achieve budgeted financial results in areas of responsibility
Act as a mentor and lead by strong example
Establish positive relationships through clear verbal and written communication
Maintain a professional image, both internally and externally
Uphold a high level of personal accountability and decision-making skill

Responsibilities

Work with and support the General Manager; assume GM responsibilities in his/her absence
Coach and develop a large and diverse team through clear written and verbal communication
Manage all facets of the operation, including regular financial reporting
Establish and uphold Drive Shack standards and expectations
Oversee Drive Shack's defined processes around inventory and reporting responsibilities
Oversee labor and spending for entire facility, within Drive Shack guidelines
Plan and develop a profitable operation through proper cost and inventory control
Oversee, document, and report complete inventories of Drive Shack assets on a regular basis
Implement controls and procedures to eliminate loss of product and labor efficiency
Track all spending and ensure it is accounted for and in accordance with Drive Shack's policies
Develop the team by establishing profitability goals and rewarding positive behavior
Recruit and hire the best of the best with a “Get it right the first time mindset”
Set and hold expectations of accountability with management team, upholding brand standards
Ensure execution of training programs at the highest level to equip our Drive Shack team to perform their job functions successfully and deliver our Core Values every day
Create a work environment that promotes staff retention levels above the industry average
Assure staffing levels meet business needs, while taking into account team member well-being
Lead and influence through effective motivation, celebrations, and accountability
Select and develop high-potential staff members to take on greater responsibility and/or internal promotions into higher levels at Drive Shack
Facilitate sales through proactively planning and executing marketing plans and incremental sales programs in collaboration with the Director of Sales
Manage the budget and business plan to meet or exceed planned financial performance, make adjustments as necessary to adapt to changing situations
Draft, communicate, track, and hold departments accountable for individual goals
Conduct departmental performance incentive programs to deliver on incremental sales
Create an on-brand Drive Shack guest experience through superior operations
Exceed guest satisfaction goals through superior product quality and execution
Seek out guest feedback and use for management and hourly team development
Maintain a safe and secure facility for all Drive Shack guests