Assistant General Manager

Delavan-posted 11 days ago

$55,000 - $70,000/Yr

Full-time • Manager

Abingdon, MD

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Revolution - Enlightened is changing the way people think about and access high-quality cannabis. Our brands strategically capture distinct segments of this rapidly evolving marketplace by cultivating health and happiness through the science of cannabis. Our responsibility is to foster a world where the science of cannabis is understood, cannabis businesses uplift communities economically and socially, people are free to make educated health decisions, and the efficacy of cannabis is maintained through highly regulated markets. We are seeking a passionate Full-Time Assistant General Manager to join our management team at our Abingdon, MD Enlightened Dispensary Retail team in their fast- growing, dynamic retail-operations environment. Summary: Revolution AGM's are essential to providing a welcoming, safe, and educational customer experience at Revolution dispensaries. The AGM will be responsible for upholding operational compliance with state laws and federal laws, ensuring efficient dispensary operations, supporting team development, perform Human Resources duties, oversee standardized procedures, and other duties assigned to you by the General Manager and Headquarter Team. The day-to-day AGM responsibilities will revolve around supporting the in-store team, fostering an exception customer experience, and ensuring smooth store operations. In addition to general store duties, each AGM will have an Area of Responsibility (AOR) that can change throughout your time as an AGM. As part of the Revolution Leadership Team, you will be expected to communicate professionally and effectively with all levels of the organization and exterior stakeholders, in order to execute company goals, policies, and procedures in accordance with Enlightened standards and regulatory requirements. This is Cannabis for People.

Represent Revolution's core values: C ommunity, A ccountability, R evolutionary, E xcellence (CARE)
Assist in managing, supervising, and directing dispensary operations and staff
Participate in implementing best practices, regulatory processes, internal policies, and standardized procedures
Serve as the dispensary's secondary point-of-contact in the absence of the GM
Manage daily communication through effective use of company tools and leading pre-shift meetings to ensure the team has information needed to perform for the day and know of company happenings
Assist with staff management by communicating hiring needs, opportunities for employee advancement, and pursue disciplinary action when necessary
Ensure staff training according to company guidelines, complete performance reviews, and employee development opportunities
Lead by example and uphold a culture of accountability and professionalism
Manage and provide training for internal staff to consistently deliver the highest level of customer service
Ensure the safety and security of customers and employees throughout all operations
Maintain in-depth knowledge of cannabis products on a local and national level
Closely follow state rules and regulations in order to disseminate details to staff and customers
Provide education to staff about local product offerings and cannabis administration methods
Assist the General Manager as needed, including Human Resources tasks such as creating employee schedules, managing store labor budgets, corrective action and general employee documentation needs
Manage financial records and cash handling procedures
Manage the utilization of point-of-sale and seed-to-sale tracking systems
Ensure the dispensary remains compliant with all regulations and lead the team through state inspections without violation
Maintain state-mandated documentation and record keeping protocols as well as internal reporting requirements
Liaise with the corporate team to implement policies and fulfill dispensary needs
Maintain staff documents and ensure employee credentials remain valid for the entirety of the employment period.
Demonstrates consistent, reliable attendance and punctuality to maintain daily operations and team effectiveness; able to work regular business hours and proactive in seeking coverage when necessary
Community Outreach - Serve as a liaison to the local community
Develop and leverage community relationships with local organizations and affiliated ancillary businesses, in partnership with the headquarters Community Manager
Monitor and maintain dispensary communications via email, social media platforms, and in-store customer inquiries
Collaborate with the Community Manager and Marketing Department to create social media strategies driven by standardized branding initiatives
Inventory Operations - Maintain inventory protocols according to both state regulatory requirements and internal policies
Assist in the implementation of best practices, regulatory requirements, policies, and procedures
Organize daily inventory audits and understand how to investigate & reconcile discrepancies
Collaborate with the Leadership Team to ensure loss prevention protocols are understood and followed by entire team
Inventory receipt management
Management of CRM software including but not limited to IHeartJane, Weedmaps, and Hubspot. Ensure accuracy of front-facing product menus
Liaise with internal organization and other external stakeholders to uphold brand integrity and company standards
Work alongside the headquarters Buying Team to ensure product assortment drives sales and traffic
Maintain store FIFO and work with Buying Team to determine liquidation plans on expiring products
Work closely with management team on new product arrivals to ensure staff education
Selling/Customer Experience - Orchestrate staff training on customer engagement and product knowledge to ensure best-in-class customer experience
Liaise with fellow managers to plan daily training topics in pre-shift meetings and maintain an educational cadence of topics for store
Track store team matrix on training topics and products covered
Maintain strong leadership presence on sales floor to guide, coach, and lead the overall customer experience on a day-to-day basis, utilizing downtime to coach in the moment with Cannabis Guides and peer managers to elevate selling and service
Be aware and create training plan of new products and company initiatives for entire team
Collaborate with headquarters Retail Operations Team on store communication and ensure messages are disseminated to store team
Follow up with team members on personal sales performance

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