Assistant General Manager - M&R Hotel Management, NY

M&R Hotel Management • New York, NY

4d

About The Position

Assistant General Manager This is a future need to fill the Assistant General Manager role for portfolio expansion. SUMMARY: Manages the functional areas of guest registration, night audit, guest reservations, housekeeping/laundry, and food and beverages areas to ascertain guest satisfaction and associate satisfaction – and maximize hotel profitability. Assist general manager in day-to-day operations of the hotel and is acting manager in the general manager’s absence.

Responsibilities

• Supervision of Front Desk Personnel, develop and post weekly work schedule of Front Desk Associates.
• Provide support to the Front Desk at busy times, by answering the telephone, taking messages, and assisting guests in the registration and checkout of the hotel.
• Assist with selection, training, counseling and motivating hourly associates.
• Conduct Front Desk personnel performance appraisals.
• Ensure Front Office associates follow proper cash control procedures.
• Supervision of Breakfast Personnel.
• Assisting them in the selections of food items.
• Coordinating and assisting with the purchase of food and supplies from Food Supplier.
• Develop an inventory control of food and supplies.
• Assist the General Manager and Housekeeping Manager in the supervision of the Housekeeping Department.
• Assist in monitoring the expenses of each departmental budget with the exception of the Sales Department and Maintenance Department.
• Participate in the development of the hotel expense budget.
• Assist hotel management and sales teams with the implementation and execution of revenue programs to ensure that the hotel’s room occupancy, average daily rate, and RevPar objectives are met.
• Coordinate and administer the daily transmittal of cash and checks to the bank.
• Responsible for the Accounts Receivable and Accounts Payable ledgers.
• Able to perform Night Auditor Duties.
• Balance Hotel books at the end of each period.
• Prepare audit reports for end of period.
• Send End of Period reports to Corporate on the due date of each new period.
• Work with individual vendors - making sure services and invoices match; getting the best price for supplies.
• Ensure an associate attitude of attentiveness and anticipation of guest needs.
• Ensure proper delivery of guest special requests.
• Meet with and solicit comments from guests on a regular basis to determine their level of satisfaction with all guest services and facilities.
• Responsible for knowing hotel emergency procedures.
• Train associates to act accordingly in the event of an emergency or accident at the hotel.
• Assist in the maintenance of the key control program that is already in place
• Ensure the security needs of the property and guests are met.
• Participate in community activities, associate functions, and guest events.
• Ensure effective departmental communication and information systems through logs, department meetings and hotel meetings.
• Communicate with the General Manager on a daily basis.
• Inform General Manager of potential problems with guests and progress of special projects.
• Perform “Manager on Duty” responsibilities as required.
• Ensure proper communication and teamwork are continuous with sister properties
• Each associate will be required to follow the rules as found in the M&R Employee Handbook
• Perform other duties as assigned by Management, of which employee is capable of performing.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed