Bobs - Assistant General Manager

Omni Hotels & Resorts•Carlsbad, CA

36d

About The Position

Omni La Costa Resort & Spa Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is a destination where timeless luxury meets modern wellness. Home to the award-winning Spa at La Costa, recognized among the nation’s best, the resort also features acclaimed restaurants showcasing fresh, coastal-inspired cuisine, championship golf and tennis, and a host of pools and experiences that celebrate the Southern California lifestyle. At Omni La Costa, our associates are the heart of the guest experience. We foster a culture rooted in respect, gratitude, and empowerment, offering comprehensive training, mentorship, and opportunities for growth. If you’re passionate about hospitality, Omni La Costa may be your perfect match.

Responsibilities

To consistently ensure the maximum guest satisfaction in the restaurant, bar and guest room dining.
Pre-meal meeting conducted with service staff on a daily basis.
Supervision of floor during operation.
Ensure that service personnel follow MOS procedure.
Monitor timing of guest experience.
Handle all complaints to the guests' satisfaction.
To maintain a consistently smooth running operation.
Service staff on duty as scheduled.
Host, Guest Room Dining & bar staff on duty as scheduled.
Ensure side work is completed prior to each shift.
Coffee, and roll warming equipment functioning.
Ensure station rotation in seating.
Assist in seating or service of guests as necessary.
Coordinate all functions in dining room during service.
Monitor productivity of service.
To monitor and critique the quality and consistency of the food product.
Special boards and/or descriptions posted accurately.
Continuously check food quality and presentation coming from kitchen.
Monitor guest satisfaction and comments regarding food.
To be familiar with clients so that there is constant recognition of all repeat guests.
Reservations reviewed on a daily basis.
Reservations checked against the VIP list from the front desk.
All special attention details handled properly.
To maintain the physical atmosphere and cleanliness of the restaurant.
Staff’s uniform and appearance meet specifications.
Tabletops set to specifications.
All menus inspected daily by hostess.
During service, constantly inspect tabletops, side-stations and tray stands.
All equipment in good condition and clean.
All work areas maintained neat, orderly and clean.
All lights and music adjusted appropriately for each meal period.
To contribute to the profitability of the restaurant through cost control effectiveness.
Assist with all Administrative responsibilities:
Monthly budget
Monthly volume forecast
Weekly volume forecast
Weekly schedule
Staffing requirements
Weekly payroll forecast
Payroll computation
Bar controls and procedures
Beverage cost
Beverage requisitioning
Food requisitioning
Assist in end-of-month inventory
Bar and dining room security
Constantly perform positive up-selling techniques with service staff.
Expedite table turnover and table resetting.
Spot check food quality on line
Ensure prompt and accurate Select Guest order fulfillment
Ensure proper “Moments of Service” delivery in Bob’s and Guest Room Dining
Assist in the training of restaurant staff
Implement sales promotions and merchandising programs.
Be familiar with all beverage-related procedures and equipment and assist the cashier when needed.
Reconciliation/deposits
Charge procedures
House charge procedures
Check control
Walkouts
Meal period change
Reports
Abstracts
Know and adhere to all company policies and procedures.
Understand Property Management System and MICROS POS system.. Use both efficiently and effectively.
Know emergency procedures (including CPR) and work to prevent accidents.
Be familiar with and enforce all policies related to liquor liability laws.
Specifically:
Dramshop Theory - Prohibiting sale of liquor to intoxicated guests.
Prohibiting sale of liquor to minors.
Attain current “TIPS” certification
Perform any and all other duties assigned and/or required by management.