Assistant General Manager

Goldfish Swim School - Delaware • DE

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About The Position

Goldfish Swim School is seeking a full-time Assistant General Manager (“AGM”) at its Pike Creek, DE location. The AGM oversees the quality and success of Goldfish Swim School’s daily operations including staffing, safety, pool operations, swim lesson quality, cash management, customer service, ordering from vendors, private party operations and workplace employee activities.

Requirements

• Ability to work with children
• Excellent interpersonal communication and organizational skills
• Must pass background examinations (included with training)
• High school diploma or GED required
• Bachelor’s degree or higher preferred
• Experience as a certified lifeguard, youth sports instructor/coach, camp counselor and/or childcare provider is preferred
• Two or more years of management experience is preferred
• Two or more years as a swimming instructor is preferred
• Lifeguard, CPR, FirstAid, AED are required
• Certified Pool Operator and/or Lifeguard Instructor certification is highly encouraged

Responsibilities

• Directs and controls the daily operations to ensure the school is running according to GSS standard operating procedures.
• Assists General Manager and department managers with fulfilling the daily tasks.
• Manages the staff of GSS to ensure high productivity, excellent performance and positive employee satisfaction.
• Trains and oversees the aquatics department to provide superior swim instruction to the students of GSS.
• Interacts with Deck Supervisors and Golden Teachers on issues related to class scheduling, student progress, customer service and employee performance and training.
• Provides sales and marketing training to all qualified sales staff.
• Provides direction in the retail and vending departments to ensure a proper mix of products and pricing is achieved.
• Trains and oversees private party staff to ensure that the GSS standard operating procedures are being maintained.
• Gains knowledge and experience in the iClass Pro software to achieve a high level of competence in bookings, class scheduling, reporting and administrative functions.
• Gains a high level of knowledge and experience in the GSS pool operations necessary to maintain a safe and sanitary swim environment.
• Initiates and oversees workplace employee activities (“Fun” Department) with the goal of achieving improved employee satisfaction.
• Directs and oversees the implementation of the Emergency Action Plan and all safety procedures that pertain to the GSS facility and trains all current staff on the GSS EAP.
• Maintains current certifications and stays up-to-date professionally on the aquatics and management field.
• Fulfills other duties and responsibilities as assigned by the Employer.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance
• Quarterly Bonuses
• Performance Bonus
• Advanced Degree Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED