Assistant General Manager

FIT FACTORY LLC-posted 2 months ago

Full-time • Entry Level

Braintree, MA

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Fit Factory is a 6 location health club brand. We are a full service health club with a luxury studio experience. We provide an incredible value for a low price point so that our members have the experience they crave, for the price point that allows them to enjoy life outside the club. We’re on a mission to radically serve our members, empower our team through career opportunities and to support our communities and others in need. A Fit Factory Assistant General Manager is a role model to the Front Desk Staff as well as an assistant to the General Manager. In the absence of the General Manager, the AGM takes responsibility for all club sales. The position requires a positive attitude, a growth mindset, and discipline to achieve performance excellence.

Responsible for providing the first positive impression of our health club.
Assist in achieving monthly New Member Goals.
Responsible for all facets of the sales process from answering new guest inquiries to closing the deal.
Committed to following up with guest inquiry leads, emails, or voicemails until the deal is closed.
Responsible for servicing existing member inquiries and looking for opportunities to further serve them.
Maintain personal membership sales KPIs and meet set monthly targets.
Assist in the development and coaching of front desk staff members to ensure club KPIs are met.
Execute on all tasks & projects delegated by the General Manager.
Oversee and assume responsibility for general club operations including management of all Front Desk, Porters, and Babysitting team members.
Communicate Policies and Procedures to ensure adherence.
Assist in the coverage of open shifts.
Coach, motivate, and develop all team members.
Maintain Fit Factory’s Company KPIs standards and set an example for the rest of the staff.
Provide regular feedback to the Front Desk Staff to help understand and improve the club’s needs.
Assist in maintaining the Club’s VIP/Premier combined Capture Rate of 60%.
Communicate daily to the General Manager to provide updates on the club’s Front Desk performance.
Hold weekly meetings with staff members to provide feedback and development.
Ensure all staff members are aware of current membership promotions.
Conduct detailed club inspections multiple times per day to ensure maintenance standards are met.
Ensure all signage, TVs, and marketing are current and up to date.
Assist with new hire onboarding and training for Front Desk Staff.

Positive attitude and growth mindset.
Discipline to achieve performance excellence.
Ability to lift weights from 5lbs up to 100lbs.
Ability to walk and stand during the entire shift or remain stationary for long periods.

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