Assistant General Manager

DRM EMPLOYEES LLC • Columbus, OH

299d

About The Position

We are seeking a dedicated and proactive Assistant General Manager to support the General Manager in overseeing the daily operations of our hotel. The ideal candidate will play a crucial role in managing expenses, labor, and overall performance while ensuring exceptional service standards are met.

Requirements

• Bachelor's Degree preferred
• Minimum 3 years of work experience as a Hotel General Manager or similar supervisory role
• Food and Beverage Experience Preferred
• Outstanding Customer Service Skills
• Strong Leadership and team management experience
• Proven Experience analyzing financial and labor reports
• Microsoft Office (Outlook, Excel, Teams, etc.) experience required
• Good written and verbal communication skills

Responsibilities

• Assist the General Manager in managing operational expenses and labor costs effectively.
• Act as the General Manager in their absence, ensuring continuity of operations.
• Hold associates accountable for their performance and adherence to company standards.
• Focus on delivering outstanding service to guests and addressing their concerns promptly.
• Conduct regular performance evaluations for team members to foster growth and development.
• Implement and enforce safety protocols and procedures to ensure a safe environment for guests and staff.
• Coordinate with department heads to ensure smooth operation of all hotel functions.
• Organize and conduct regular training sessions to reinforce service standards and operational procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree