Assistant General Manager V- Sports Illustrated Chicago Resort

Travel + Leisure Co.

113d • $125,000 - $133,700

About The Position

The Assistant Resort Manager serves as a supporting role to Resort Manager. The Assistant Resort Manager is responsible for the development and execution of resort operations while maintaining the integrity of Wyndham Vacation Ownership service standards. They will oversee the daily operation of all resort departments including, but not limited to: Guest Services, Housekeeping and Maintenance. The Assistant Resort Manager is responsible for various financial aspects of the resort and for ensuring all relationships with our guests, associates, sales, vendors and board members are always maintained positively and professionally.

Requirements

• BA/BS degree required.
• Associate Governance preferred.
• Community Associate Management Certification preferred.
• 7+ years of property Vacation Ownership/hotel management experience required.
• Proven strong leadership ability.
• Demonstrated ability to work under pressure.
• Excellent written and oral communication skills.
• Proven success managing budgets.
• Working knowledge of Housekeeping, Front Desk, Maintenance, F&B departments.
• Understanding of Labor Relations (where appropriate).
• Ability to keep sensitive information confidential.

Nice To Haves

• Large campus or multi-site Vacation Ownership/Hotel experience preferred.
• Experience in working with multiple HOA’s preferred.

Responsibilities

• Responsible for maintaining the overall operation of the resort: Oversee various resort department managers.
• Demonstrate a passion and understanding of company goals, concepts, practices, and procedures for managed work group(s) and how they support related operations.
• Ensure the site meets quality, internal, and loss prevention standards by performing audits and inspections.
• Identify process improvements and best practices.
• Execute strategic goals, participate/facilitate committee and team projects.
• Maintain safety of resort for guests, owners and staff.
• Maintain positive customer and associate relationships.
• Embrace and exhibit the highest level of ethics and integrity consistent with Wyndham standards.
• Demonstrate an ability to motivate and communicate expectations with humility and respect.
• Exercise the ability to attract, coach, train, and retain talent by engaging and showing a genuine passion to develop others.
• Partner with Human Resources to minimize employee relations issues and exposure to litigation.
• Manage and support financial aspects of the resort.
• Understand and formulate annual operations budget by identifying areas of cost reductions.
• Work with Corporate accounting team to prepare, review and analyze monthly financial reports.
• Build and maintain strong working knowledge of HOA relationship.
• Be a change agent for the company.
• Initiate and implement resort management strategic initiatives and programs developed to enhance guest satisfaction.
• Perform other duties as needed.

Benefits

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Paid time off, parental leave and holidays (depending on position)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements)
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree