As part of Drury Hotels Hotel Operations Leadership team, you will be responsible for assisting and supporting hotel properties and staff in assigned region in a variety of ways. You will provide expert leadership across all departments of the hotel taking the lead on providing exceptional service to each guest and train, develop and coach team members to achieve success in their roles. You will cultivate an environment of exceptional guest service at multiple properties by establishing high service standards by hiring the right team members with the right attitude for the right position. You will lead, coach and develop team members in all areas of the hotel while showcasing experience throughout the portfolio of hotels within the company. You will role model quality assurance best practices each day with the team and consistently meet or exceed all quality assurance visit measurables. You will deliver on key business measures of service, cost and labor controls and team engagement through hands-on leadership, delegating and empowering team members. You will use good critical thinking skills to successfully handle challenging situations, proactively resolve issues and show dedication to continuous improvement.