Assistant General Manager - Retail

Veterans Canteen Service•Palm Beach, FL

About The Position

The Veterans Canteen Service (VCS) is currently conducting a recruitment search for the position of Assistant Canteen Chief in West Palm Beach, FL . This role oversees all aspects of canteen operations, including retail, food service, vending, sales, merchandising, and accountability. Join us in making a difference for our nation’s Veterans and their caregivers. As an Assistant Canteen Chief, you will help advance our mission by delivering quality goods and services at affordable prices. In this leadership role, you’ll oversee daily operations, ensuring that Veterans Canteen Service (VCS) standards and policies are met while driving a customer-focused, financially sound retail, food, and vending operation.

Requirements

Management Experience: Minimum of 1–2 years of direct food service and/or retail management experience.
Proven track record of building sales, increasing profits, and developing staff.
Leadership & Service Focus: Hands-on leadership style with a strong emphasis on customer service and hospitality.
Technical Skills: Proficient in Microsoft Office applications (Word, Excel, etc.) and experienced with POS systems.
Certifications & Credentials: ServSafe certification required (or must be obtained within 90 days of hire).
A current, valid REAL ID is required to work with the Veterans Canteen Service.
Participation in the seasonal influenza vaccination program is required for all Department of Veterans Affairs Health Care Personnel (HCP).

Nice To Haves

Education: Associate Degree in Business, Hospitality, or Management preferred (not required).

Responsibilities

Support the daily operations of the Patriot Café, Patriot Retail, and/or Patriot Brew within the VA Medical Center.
Supervise, train, and support assigned personnel to build a motivated, high-performing team.
Deliver and promote outstanding customer service standards to create a welcoming environment for Veterans, staff, and visitors.
Ensure food quality, sanitation, cleanliness, and product availability to maintain high safety and service standards.
Reinforce consistent adherence to established operational policies, procedures, and quality standards.
Assist in managing inventory control, labor costs, and budget performance to optimize efficiency and profitability.
Develop and implement local promotional programs to increase engagement and drive sales.
Report directly to the Canteen Chief, providing updates on operations, performance, and compliance.