Assistant General Manager - Retail Stores (Colorado)

Maggie's Farm Marijuana • Manitou Springs, CO

403d

About The Position

The Assistant General Manager at Maggie's Farm plays a crucial role in the retail operations of the cannabis dispensary, working closely with the Store Manager to ensure compliance with regulations and to deliver exceptional customer service. This position is integral to the company's expansion plans and requires a leader who is passionate about cannabis and committed to developing a knowledgeable and professional team.

Requirements

• High School Diploma or GED Equivalent
• Must be 21 years of age or older
• Applicants must possess or be able to obtain a MED badge through the Colorado Marijuana Enforcement Division
• One (1) to three (3) years of experience in a retail, customer service, hospitality, food service or other related field; equivalent combination of education and experience will be considered
• Experience with increasing sales and profitability
• Knowledge of basic computer skills, point-of-sale, and cash-handling; proficiency with Microsoft Excel, Outlook, Teams, and other programs
• Must have experience with inventory management and background with life cycle inventory; METRC software preferred
• Strong understanding of sales and customer service
• Demonstrates strong written and oral communication
• Delegate tasks effectively and ensure they are completed on time to company and industry requirements
• Ability to take and provide feedback, coaching, accountability conversations to/from many levels
• Strong attention to detail and organization
• Can adapt to a fast-paced environment and quick changes
• Reliable and positive can-do attitude

Responsibilities

• Drive the implementation of existing and new company policies
• Lead the retail team to deliver the highest level of customer service through consistent coaching, feedback, training, and development
• Maintain and educate retail team in detailed knowledge of products and strains, inventory, and industry trends
• Stay current and partner with company Compliance Department on all state/local laws and regulations for cannabis sales to ensure dispensaries compliance
• Maintain sales, retention, and payroll goals set by the Leadership team
• Support in development of schedules and other operational needs
• Participate in performance evaluations, terminations, disciplinary action, promotions, and provide input on hiring; work with Talent Acquisition team for hiring needs
• Manage product inventory by working closely with Store Manager to ensure all inventory levels are meeting store and customer satisfaction
• Provide feedback and solutions to meet all customer satisfaction needs throughout the entire customer service journey; in-store or post reviews
• Responsible for opening and closing duties for the dispensary per company SOPS
• Ensure all marketing and visual updates are executed in a timely manner
• Ensure accuracy in reporting, cash management, new hire paperwork, I9 forms, scheduling etc.
• Clearly communicate with all patients/customers, employees, management, support team, executive team, and vendors both written and verbal
• Maintain a clean, safe, organized, and professional work environment; including but not limited to stock room, sales floor, breakroom, bathroom, and all other store property
• Help create and implement ways to increase customer awareness and satisfaction to continue achieving local market recognition/awards such as 'Best Of'
• Ability to remain calm in many different circumstances and adapt to change
• Perform other duties as assigned

Benefits

• Bonuses based on company metrics
• Medical, Dental, and Vision insurance
• Company paid Life Insurance and Long-Term Disability
• Paid time off accrual
• Paid sick leave
• 25% employee discount

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED