Assistant General Manager, Restaurant R'evolution

Sonesta Hotels-posted 2 months ago
Full-time • Mid Level
New Orleans, LA
5,001-10,000 employees
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Restaurant R’evolution, a premier fine dining establishment in the heart of New Orleans, is seeking a highly motivated and experienced Assistant General Manager (AGM) to join our leadership team. The AGM will play a pivotal role in ensuring the seamless operation of the restaurant, delivering exceptional guest experiences, and upholding the highest standards of service, quality, and hospitality. This position requires a passion for fine dining, strong leadership skills, and a commitment to excellence.

  • Assist the General Manager in overseeing daily restaurant operations, including front-of-house and back-of-house activities, to ensure smooth and efficient service.
  • Ensure every guest receives impeccable service, addressing any concerns or special requests promptly and professionally.
  • Supervise, train, and mentor staff, fostering a positive and collaborative work environment.
  • Conduct regular staff meetings and training sessions to maintain high service standards.
  • Assist in managing budgets, controlling costs, and optimizing profitability.
  • Monitor inventory, labor costs, and revenue streams to meet financial goals.
  • Uphold the restaurant’s standards for food quality, presentation, and service, ensuring consistency across all aspects of the dining experience.
  • Collaborate with the events team and Maitre d’ to plan and execute private dining events, wine dinners, and other special occasions.
  • Ensure compliance with all health, safety, and sanitation regulations, as well as local and state laws.
  • Maintain strong relationships with suppliers and vendors to ensure the highest quality ingredients and products.
  • Address and resolve any operational or guest-related issues with professionalism and efficiency.
  • Contribute creative ideas to enhance the guest experience, improve operational efficiency, and drive revenue growth.
  • Minimum of 3-5 years of experience in a leadership role within a fine dining or upscale restaurant environment.
  • Proven track record of delivering exceptional guest service and managing high-performing teams.
  • Strong knowledge of fine dining service standards, wine, and culinary trends.
  • Excellent communication, interpersonal, and organizational skills.
  • Ability to work in a fast-paced, high-pressure environment while maintaining composure and attention to detail.
  • Proficiency in restaurant management software (e.g., OpenTable or similar reservation software, Micros, or similar POS) and Microsoft Office Suite.
  • Flexibility to work evenings, weekends, and holidays as required.
  • Occasional mornings.
  • Bachelor’s degree in Hospitality Management, Business Administration, or a related field is preferred.
  • Louisiana Responsible Vendor's Permit required.
  • Medical, Dental and Vision Insurance
  • Health Savings Account with Company Match
  • 401(k) Retirement Plan with Company Match
  • Paid Vacation and Sick Days
  • Sonesta Hotel Discounts
  • Educational Assistance
  • Paid Parental Leave
  • Company Paid Life Insurance
  • Company Paid Short Term and Long Term Disability Insurance
  • Various Employee Perks and Discounts
  • Hospital Indemnity
  • Critical Illness Insurance
  • Accident Insurance
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