Assistant General Manager - Member Experience
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About The Position
The Assistant General Manager - Member Experience is a strategic and operational leader responsible for delivering a best-in-class member experience while driving revenue performance across key departments. Reporting to the General Manager, this role is accountable for elevating hospitality standards, executing high-impact programming that drives engagement, retention, and profitability, and leading a cohesive, multi-channel communication strategy. The AGM - Member Experience collaborates cross-functionally-particularly with food & beverage, golf, racquet, and fitness teams-to ensure aligned execution, unlock growth opportunities, and foster a vibrant, member-centric club culture. This role is known internally as Member Experience Director.
