Assistant General Manager - Line Station

United Airlines•Honolulu, HI

5d•$102,220 - $133,194

About The Position

At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day. Job overview and responsibilities The assistant general manager line stations will provide day-to-day operational management of Customer Service and Ramp activities for the station including performance, safety, customer service and employee enablement. Responsible for supporting the execution of operational plans in support of station and Company objectives and goals via process management and improvement. Responsible for development and sustainment of administrative practices that track and support service, safety, financial and employee relations metrics. Partners with and drives supervisor and frontline team. Serves as station service champion. Directs the customer handling activities and all aspects of the planeside ramp service operation.

Requirements

High school diploma or equivalent
Minimum 3 years leadership experience in an operational environment
Passion for service; drives performance; team leadership; coaches/develops employees
Strong communication and interpersonal skills
Demonstrated ability to develop and motivate personnel
Strong problem solving skills and drive for excellence
Must be flexible to work all shifts and, when necessary, available 7 days a week / 24 hours a day, including holidays and weekends, to take care of any operational and /or unforeseen situations
Must live in the vicinity of the airport
Travel required as needed
Position-specific clearances include but are not limited to FAA, TSA, Port Authority, U.S. Customs and U.S. Postal Service clearances
Must be eligible to acquire and maintain credentials vital for the position
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position

Nice To Haves

Bachelor's degree or related experience
Customer Service and/or Ramp experience
Hub experience
Knowledge of Union Contract
Project Management Experience

Responsibilities

Oversee Customer Service and Ramp activities at the station, including performance, safety, customer service, and employee engagement
Support station and company objectives through effective process management and continuous improvement
Develop and sustain administrative practices that track key metrics in service, safety, financials, and employee relations
May also be assigned budget responsibility
Support cost and revenue goals, including workforce management, enforcing baggage fees, and reducing ground aircraft fuel consumption
Partner with supervisors and frontline teams to assess needs, recommend solutions, implement, coordinate, and evaluate operational and business processes
Act as the station’s service advocate, overseeing customer handling activities and all planeside ramp operations
Ensure the station meets its operational goals and performance metrics
Foster positive employee and labor relations through ongoing engagement and effective communication
Manage day-to-day safety and security programs, ensuring compliance with all standards and regulations, and striving for optimal safety performance