Assistant General Manager - Housekeeping

Drury Hotels • Lincoln, NE

136d

About The Position

As a key member of the Drury Hotels Operations Leadership team, you will be appreciated for who you are and recognized for what you do—smiles included. In this leadership role, you will lead the housekeeping department to ensure consistently clean, comfortable, and well-maintained guest rooms. You will champion exceptional guest service, ensuring every guest feels welcomed and cared for. Additionally, you will train, develop, and coach housekeeping team members to perform at their best and grow in their roles. You will monitor and drive performance in cleanliness standards, guest satisfaction, team engagement, and operational efficiency. You will model quality assurance best practices daily and ensure compliance with brand standards and safety protocols.

Responsibilities

• Lead the housekeeping department to ensure consistently clean, comfortable, and well-maintained guest rooms.
• Champion exceptional guest service, ensuring every guest feels welcomed and cared for.
• Train, develop, and coach housekeeping team members to perform at their best and grow in their roles.
• Monitor and drive performance in cleanliness standards, guest satisfaction, team engagement, and operational efficiency.
• Model quality assurance best practices daily and ensure compliance with brand standards and safety protocols.

Benefits

• Incentives - This position is eligible for a semi-annual bonus based on hotel and company performance and also a quarterly bonus based on hotel service scores.
• Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year.
• Health and well-being - Medical, dental, vision, prescription, life, disability, parental leave, and Team Member Assistance Program.
• Retirement - Company-matched 401(k).
• Work-life-balance – Flexible scheduling, paid time off, hotel discounts, and free room nights.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees