Assistant General Manager, HOA

Associa • Westborough, MA

10h • $25 - $32 • Onsite

About The Position

The Assistant General Manager is the liaison among the General Manager, homeowners, members of the Board of Directors, Committee Members, and the association management staff. The Assistant General Manager is an onsite role who assists the General Manager with office, administrative and clerical functions, coordinating and scheduling, and project management. Team collaboration and customer service driven are essential for success in this role.

Requirements

• High school diploma or GED equivalent is required.
• High level of customer service and level of professionalism.
• Excellent communication skills, written and spoken.
• Proactive, attention to detail, organized.
• Well versed in MS Office Suite (Word, Excel, Outlook).
• Career motivated.

Responsibilities

• Manage Front Office Reception Desk.
• Meet and greet homeowners, visitors, guest, vendors, and contractors.
• Research and respond to inquiries in person, by phone, and email.
• Manage correspondence to homeowners.
• Mass email homeowners general community information and updates.
• Enter and update homeowner information in the system.
• Assign, enter, and update parking spots and vehicle information.
• Follow-up with homeowners on homeowner information needed.
• Track homeowner information and update the system.
• Assist homeowners in using computer systems and Smart technology.
• Issue key FOBS and parking passes.
• Schedule daily and monthly meetings.
• Schedule board meetings, create agenda, attend and take minutes.
• Update work orders.
• Support the Activities Director and various groups and committees.
• Assist with special projects as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED