Assistant General Manager - Hampton Inn & Suites Lake George

Hilton • Lake George, NY

131d • $60,000 - $64,000

About The Position

An Assistant General Manager is responsible for assisting the General Manager in managing daily hotel operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. As the Assistant General Manager, you would be responsible for assisting the General Manager in managing daily hotel operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Assist in leading, directing and managing all hotel operations including, but not limited to, hotel budgeting and forecasting, strategic planning, managing balanced scorecard performance, implementing and complying with all company policies and brand standards, overseeing sales and marketing initiatives, responding to guests inquiries and resolving concerns, and meeting participation and facilitation. Serve as multi-department head for Operations, Front Office and Property Operation. Assist in recruiting, hiring, supervising, training, assessing and evaluating, coaching and counseling and recognizing and rewarding department heads. Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurement. Assist in identifying operational performance, productivity and efficiency gaps and implementing measures to correct those deficiencies. Ensure guest and team member satisfaction. Serve and act as General Manager in his or her absence.

Requirements

• Demonstration of Hilton's Values: Hospitality, Integrity, Leadership, Teamwork, Ownership, and Now
• Quality, Productivity, Dependability, Customer Focus, and Adaptability

Responsibilities

• Assist in leading, directing and managing all hotel operations
• Manage hotel budgeting and forecasting
• Strategic planning and managing balanced scorecard performance
• Implement and comply with all company policies and brand standards
• Oversee sales and marketing initiatives
• Respond to guests inquiries and resolve concerns
• Participate in and facilitate meetings
• Serve as multi-department head for Operations, Front Office and Property Operation
• Assist in recruiting, hiring, supervising, training, assessing and evaluating department heads
• Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurement
• Identify operational performance, productivity and efficiency gaps and implement corrective measures
• Ensure guest and team member satisfaction
• Act as General Manager in his or her absence

Benefits

• Salary Range: $60K-$64K

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Accommodation