Assistant General Manager-Guest Services

About the position

Drury Hotels is family owned and operated. What started as a small family business in 1973 remains 100% family-owned and operated today. Of course, our family has grown since then, with 6,100+ members and 150-and-growing hotels in 27 states. But our dedication to treating guests and team members like family has never wavered. Expect to be appreciated for who you are and recognized for what you do. Smiles included. As part of Drury Hotels Operations Leadership team, you will provide expert leadership across all departments of the hotel taking the lead on providing exceptional guest service.

Responsibilities

• Provide expert leadership across all departments of the hotel taking the lead on providing exceptional guest service
• Train, develop, and coach team members to achieve success in their roles
• Deliver on key business metrics of quality, service, profitability, and team
• Role model quality assurance best practices each day with the team and consistently meet or exceed all measures

Requirements

• Passion to serve others and exceed our guests' expectations
• Bachelor's degree in hospitality, business, or related field preferred
• Minimum of one-year supervisory experience with demonstrated leadership success. Hotel experience preferred

Benefits

• Incentives - This position is eligible for a semi-annual bonus based on hotel and company performance and also a quarterly bonus based on hotel service scores
• Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
• Health and well-being - Medical, dental, vision, prescription, life, disability, parental leave, and Team Member Assistance Program
• Retirement - Company-matched 401(k)
• Work-life-balance - Flexible scheduling, paid time off, hotel discounts, and free room nights